About 46,000 people work for the Group, either as salaried
employees or as full-time self-employed sales representatives. In
2013, ERGO recorded a premium income of 18 billion euros and paid
out benefits to customers amounting to 17 billion euros.
“To insure is to
Our customers determine our actions. ERGO is strictly geared
towards the wishes and needs of its customers and intends to
constantly improve further in close dialogue with consumers. We are
implementing our claim “To insure is to
understand” in the form of offering
needs-based advice which understands and picks up on
customers’ personal concerns, in addition
to communicating in a clear and understandable way and providing
innovative services and swift support in the event of damage or
Our customers can choose which form of contact with ERGO suits
them best. We have the right sales channels for every client.
Self-employed insurance agents, staff working in direct sales, as
well as insurance brokers and strong cooperation partners
– both in Germany and abroad
– address private customers and corporate
clients. We maintain partnerships with the major European bank
UniCredit Group and other banks, both in Germany as well as in
various European countries.