• An appeal, from any one, shall be submitted in writing to the Managing Director stating the reason for the appeal.
  • In the event of a conflict of interest, the appeal shall be assigned to a member of the Impartiality Committee.
  • A review of results of previous similar appeals shall be done prior to handling a new appeal.
  • All necessary information will be gathered and vented to validate the appeal.
  • The necessary people will be engaged to investigate the appeal.
  • Upon completion of the investigation, it will be determined what actions need to be taken to respond to the appeal.
  • Any corrective action deemed necessary shall be handled per HSB RS Nonconformance & Corrective Actions process.

The appellant shall be informed, in writing, of:

 

  • receipt of the appeal
  • progress of the appeal
  • decision on the appeal, and
  • the end of the appeals-handling process

Appeal decisions, reviews and approvals shall not be made by any individual previously involved in the subject of the appeal.

Contact Us
Inspection Hot Line
8:00 a.m. to 8:00 p.m. EST, Monday through Friday
Phone
+860-722-5061
E-Mail
getinfo@hsb.com
Request a Quote
We use cookies on our websites to improve your experience as an internet user, and to optimise our online services. They comprise cookies that are required for technical purposes, and without which the website functionality could not be guaranteed. We also employ cookies to carry out statistical evaluations of the reach of our websites. These evaluations are anonymised. You can find further information on the cookies we use, and ways to object to the use of cookies for statistical evaluations, in our cookie guidelines.