HSB Registration Services - Complaints Process

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Complaints Process

  • A complaint, from anyone, shall be submitted in writing to the HSB RS Managing Director

  • In the event of a conflict of interest, the complaint shall be assigned to a delegate not involved in the subject of the complaint

  • All necessary information shall be gathered and verified to validate the complaint

  • Any valid complaint against a certified client shall be referred to the certified client during the investigation process

  • The necessary people shall be engaged to investigate the complaint

  • Upon completion of the investigation, it will be determined what action needs to be taken in response to the complaint

  • Any corrective action deemed necessary shall be handled per the HSB RS Nonconformance & Corrective Actions procedure


The complainant shall be informed, in writing, of:

  • Receipt of the complaint
  • Progress of the complaint
  • Decision on the complaint, and whenever possible, of the end of the complaint-handling process

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© 2019 The Hartford Steam Boiler Inspection and Insurance Company. All rights reserved. This is intended for informational purposes only and does not modify or invalidate any of the provisions, exclusions, terms or conditions of the policy and endorsements. For specific terms and conditions, please refer to the coverage form.

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