Michael J. Hesse
Michael Hesse is chief operating officer and senior vice president of HSB Group, Inc. responsible for HSB service operations, insurance engineering, IT, Chief Digital Officer functions, facilities management worldwide and global operations strategy. He joined HSB in March 2019 from HSB's parent company, Munich Re Group.
At Munich Re Mr. Hesse was head of global reinsurance strategy and organization and deputy head of the global reinsurance development unit with responsibilities for global corporate development and strategy, including property and casualty, life and health, specialty primary insurance as well as capital markets solutions and M&A strategy. He managed business development initiatives for all Munich Re divisions and entities worldwide for reinsurance, primary commercial and specialty insurance, and alternative risk transfer.
Previously Mr. Hesse was head of the customer sales and service center at ERGO Insurance Group AG, part of Munich Re Group, for all ERGO lines of retail primary insurance in Germany. In this capacity he was also responsible for development, execution and refinement of ERGO's overall customer service strategy including automation, process efficiency and quality improvement.
Also, while at ERGO, Mr. Hesse was head of ERGO's operation consulting department, an in-house management consulting group, focused on international strategy, reorganization and efficiency improvement projects.
From 2006 to 2008 Mr. Hesse was a senior project manager at Booz & Company GmbH in Germany for their global financial services practice providing management consulting for large international strategy cases including acquisitions.
In addition, Mr. Hesse was a project manager at Arthur D. Little GmbH from 2001 to 2006 managing international strategy and restructuring projects in the financial services and other industries.
Mr. Hesse received a Diplom-Kaufmann with honors (German equivalent to a master's degree) in business administration and management from Ludwig-Maximilians-Universitaet (LMU), School of Management, Munich, Germany in 2001. He also attended the University of California in Santa Barbara where he studied business economics.