Director of Marketing and Customer Experience
Michelle Burgess joined HSB UK and Ireland in 2008 and was appointed to the position of Director of Marketing and Customer Experience in 2022, with responsibility for brand and marketing strategies and customer and operational excellence.
From 2008 to 2022, Michelle was Marketing Manager, responsible for the strategic and operational leadership of marketing and communications team.
Prior to joining HSB, Michelle worked for Allianz Insurance for eight years within the engineering and international insurance divisions. She also has marketing experience within the commercial property and manufacturing sectors.
Michelle has over 20 years’ experience in the insurance industry, a BA(Hons) Degree in European Studies and a post graduate Diploma in Marketing from the Chartered Institute of Marketing.