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Claims Service

At HSB, we’re committed to providing a superior customer experience through our specialist claims service. With considerable knowledge, experience and claims expertise within our chosen markets, our in-house claims specialists can be counted on to deliver a first-class service and provide expert claims management.

As well as providing direct policy coverage through brokers and managing general agents, we also work with other insurers as a specialist reinsurance company; working in partnership with them to provide specialist engineering and technology coverage to their customers.

  • We immediately acknowledge every claim, so customers know we've got it
  • We provide customers with the name and contact details of a dedicated Claims Specialist who will provide their assistance
  • Our claims team treat our customers like we all wish to be treated: in a fair, professional and courteous manner
  • We provide a specialist service, responsive to our customers’ individual circumstances and requirements
  • We believe in fair settlement and prompt payment

COVID-19 pandemic: All of our teams are well prepared as we continue to operate our business as usual. For more information about how we continue to service our customers, click here.

To report a claim, please refer to your policy wording documentation for guidance. Alternatively, you can contact us via the following:

Email us:

Call us:
Tel (UK): 0330 100 3432
Tel (ROI): +1800 812 363

Write to us:
Claims Department
HSB Engineering Insurance Limited
Chancery Place
50 Brown Street
M2 2JT


We place great importance on providing a quality claims service to all our customers, and we welcome feedback on any aspects of our service. If you would like to contact us about our claims service, or about any other aspect of our service:
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