Hartford Steam Boiler A Munich Re company
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HSB Claims. Reliably human.

Showing up for our customers with empathy, compassion, and expertise — every day.

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    Behind every claim is someone’s story.

    Our team of experts approaches every claim with human empathy, respect, and best-in-class customer service. We are deeply committed to supporting policyholders during some of life’s most challenging moments — acting with speed and transparency to keep them informed so they can return to normal as quickly as humanly possible. 

    See how HSB Claims delivers on support that is reliably human, when it matters the most.

    Real people. Real help. When you really need it.

    We put
    people first.

    Our experienced claims experts add the human touch when guiding customers through every step of the claims journey, from start to resolution.

    We lead
    with empathy.

    Our customers often reach out on one of the worst days of their lives, and we meet that vulnerable moment with the utmost care, approaching each new claim with thoughtful care.

    Speed and transparency
    are paramount.

    In an increasingly automated world, true efficiency is powered by people. We act quickly and communicate with clarity, combining personal service with online visibility.

    Human at heart.
    Experts in action.

    Our team of in-house experts work right alongside us, applying unmatched expertise to each claim to help us provide the best customer service experience possible.

    Meet our Claims team.

    What does it mean to be reliably human? It’s so much more than a catch phrase — it’s our way of doing business. We ensure policyholders feel heard and informed with every interaction. We work with them to find coverage and provide clarity in every situation, because people truly are our top priority. 

    Yoanny

    Payal

    Mary

    Maddie

    Liset

    Lee

    Kyle

    Ashley

    HSB Claims in action

    More than just paperwork, insurance exists to help people. When a policyholder has a claim, we understand the importance of delivering a positive experience and fast resolution.
    Learn more