Digitalisation

The digital world is shaking up the market in a number of ways

Digitalisation is taking over every aspect of public and private life. Computerisation and networking is continuing to expand in production, transport, science, government and the home. This is creating great opportunities: processes are becoming infinitely reproducible, exacter, safer and more cost-effective overall. And some possibilities for innovation are being created altogether.

Internet of Things and Cyber Risks

The IoT is allowing more and more applications and devices to connect on-line. We have long since begun communicating not just with each other, but with machines. And the machines are also increasingly communicating together and with us. This phenomenon can be seen in the development of intelligent transportation systems and networked vehicles. Yet digitalisation is also creating new risks and challenges, along with its many advantages. Smart devices, PCs and networked home appliances are increasingly becoming targets for hackers. Networked production facilities, vehicles, transport infrastructure, and all other devices connected to the internet offer opportunities to criminals as well. And our digitised infrastructure is not just increasingly susceptible to hacks and manipulation, but its greater complexity is also increasing the likelihood of failures and interruptions.
At Munich Re, our goal is to pioneer digital solutions for the insurance industry. So we have been investing heavily in data analytics and artificial intelligence, in order to support our clients with innovative methods and new products. This means faster claims estimates and handling, and better pricing as a result of improved accuracy in risk assessment. Not to mention better loss prevention in the first place.
Doris Höpke
Munich Re
Member of the Board of Management

Digitalisation and the insurance industry

Digitalisation is the key to a successful future for the insurance industry. Capital alone is no longer enough. In order to meet the changing needs of its client base, the insurance industry has to invest in hardware and technology such as the IoT and data analytics. The experimental approach being used in tech-hubs such as Silicon Valley, London, Berlin, Peking and Israel, offers an advantage in dealing with digitalisation. This approach has the possibility to turn the industry on its head. Munich Re has deployed innovation scouts and has its own labs in all of these hotspots, where it is at the leading edge in developing innovative solutions together with its clients and other start-ups.

Digitalisation will open up a broad spectrum of new and better applications and facilities. It will increase effectiveness and efficiency in production, create new technologies for private users and businesses, and revolutionise practically every aspect of our lives.

Data analytics and artificial intelligence open up new possibilities for managing and covering risk. Nowadays, Munich Re experts combine primary insurers’ portfolio data with external, public sources, for example about site geography, building construction, weather or socio-economic status. By applying machine-learning principles, Munich Re can discover hidden loss drivers and respond accordingly, for example by introducing loss-prevention measures or adjusting pricing.

Only those who make use of the opportunities offered by new technologies gain competitive advantages through innovation and productivity. The earlier the potentials of trends for one’s own business model are recognised, the better they can be implemented. Munich Re analyses top technology trends for insurance companies annually in the Tech Trend Radar.

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