BIBA 2026

We’re committed to providing a superior customer experience through our specialist claims service

With considerable knowledge, experience and claims expertise within our chosen markets, our in-house claims specialists can be counted on to deliver a first-class service and provide expert claims management.

As well as providing direct policy coverage through brokers and managing general agents, we also work with other insurers as a specialist reinsurance company; working in partnership with them to provide specialist engineering and technology coverage to their customers.

Claims service: Our commitments

• We immediately acknowledge every claim, so customers know we've got it
• We provide customers with the name and contact details of a dedicated Claims Specialist who will provide their assistance
• Our claims team treat our customers like we all wish to be treated: in a fair, professional and courteous manner
• We provide a specialist service, responsive to our customers’ individual circumstances and requirements
• We believe in fair settlement and prompt payment