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We are here for our customers

HSB recognizes the difficulties our customers face during this time. We remain committed to serving our customers and are open for business. Whether it’s a question about your policy, your bill, an inspection or a claim you need to file, we are fully staffed to meet your needs.

Contact your agent or broker, or call us direct at 1-800-HSB-1866 (1-800-472-1866) or email us at Customer_Solution_Center@HSB.com. Our call center is open Monday-Friday from 8:00am to 8:00pm. Our representatives will be happy to help you.

As we work through this fluid situation, we will continue to keep the lines of communication open with you.

HSB COVID-19 state notices

For General Assistance
HSB Customer Solutions
HSB Customer Solutions
Hours: 8:00 a.m. to 8:00 p.m. EST, Monday through Friday
Phone
1-800-HSB-1866 (1-800-472-1866)
E-Mail
Customer_Solution_Center@HSB.com
Report a claim
Report a claim
HSB Claim Hotline
Phone
888-HSB-LOSS (888-472-5677)
Click for claim notice form
Schedule an inspection
HSB Assistance and Claim
HSB Assistance and Claim
Phone
1-800-333-4677 (1-800-333-INSP)
E-Mail
NSCInsp_Hotline@HSB.com
Inspection request form