She works as Head of Claims at Munich Re Greater China at our Beijing office.
Negotiator, researcher, investigator, communicator, strategist and decision-maker: Managing claims in reinsurance is a balancing act
Donna’s desk is always packed with outliers and large complex claims. To manage them successfully, she is constantly expanding her know-how in areas like insurance, engineering, power plant construction, or legal. In complex cases, Donna is in the lead and, at times, takes on the role of a project manager to control progress and allocate resources. Depending on the claim, her responsibilities are comparable to those of a C-level executive in a mid-size company.
Serving in a leadership role, Donna’s works hand in hand with underwriters, client managers, loss adjusters, and lawyers to advise clients on legal and technical issues in reinsurance. Knowledge is power, and every claim helps us understand more about the risks we take on – Donna contributes to expanding our knowledge and continuously passes on her claims experience to the global team.
Learn more about Donna´s work
An insight into Donna´s working environment at Munich Re
At Munich Re, there are top experts all around you. To solve risk accumulation and automatic NatCat quotation, geographers and underwriters work on risk maps. IT architects use remote sensing, image processing, big data and AI to improve loss assessment and claims efficiency.