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Donna
© Munich Re

Meet Donna

She works as Head of Claims at Munich Re Greater China at our Beijing office.

Negotiator, researcher, investigator, communicator, strategist and decision-maker: Managing claims in reinsurance is a balancing act

Donna’s desk is always packed with outliers and large complex claims. To manage them successfully, she is constantly expanding her know-how in areas like insurance, engineering, power plant construction, or legal. In complex cases, Donna is in the lead and, at times, takes on the role of a project manager to control progress and allocate resources. Depending on the claim, her responsibilities are comparable to those of a C-level executive in a mid-size company

Serving in a leadership role, Donna’s works hand in hand with underwriters, client managers, loss adjusters, and lawyers to advise clients on legal and technical issues in reinsurance. Knowledge is power, and every claim helps us understand more about the risks we take on – Donna contributes to expanding our knowledge and continuously passes on her claims experience to the global team. 

Learn more about Donna´s work

40%
Internal communication and team management
Coordinate contributors and various resources to handle outliers.
40%
Project work and customer care
Exchange with claims experts and lawyers to provide clients with the best possible advice on legal and reinsurance issues.
20%
Business trips
Representing Munich Re at clients' premises for personal and individual support.

An insight into Donna´s working environment at Munich Re 

"My team and I, we work closely with underwriting and client management, claims experts as well as lawyers to provide our clients with the best possible advice on legal and reinsurance issues. In our industry, knowledge is power: every claim helps us to better understand the risks we underwrite. Through my work, I contribute to the development of our know-how, and the knowledge I gain from claims settlement is continuously shared with my colleagues worldwide." 
I handled a complex fire claim with 50+ parties, which included semi-official institutions and investors. Negotiations hit a deadlock. I tried to understand individuals’ needs and pain points and helped our clients achieve rapid restoration at less cost. The regulator named our case one of their Annual top 10 classic claims, and the client even thanked the reinsurer on social media. 
"Many catastrophe claims that make national or even international headlines land on my desk. Handling such claims is extremely interesting. We use modern technologies that effectively support us in our work. However, even with highly complex claims, technology cannot replace people. In order to do justice to all parties involved and to minimise the damage as much as possible, a lot of human judgement is required. It is precisely this challenge that makes my work so appealing."
Donna
© Munich Re
At Munich Re, there are top experts all around you. To solve risk accumulation and automatic NatCat quotation, geographers and underwriters work on risk maps. IT architects use remote sensing, image processing, big data and AI to improve loss assessment and claims efficiency.
Donna
Head of Claims, Munich Re Greater
China, Beijing