We are firmly committed to delivering outstanding service – whether through our underwriting expertise, innovative products, or our ability to handle claims quickly and efficiently, brokers’ satisfaction is always our key concern

To that end, we are immensely proud to have recently been recognised in Insurance Age’s Broker Satisfaction survey, winning ‘Gold’ in the category of Commercial Lines – Strongest for Service Award.

The research project conducted by Insurance Age, questioned brokers on a number of key performance metrics for commercial lines, property and high-net worth insurance – identifying a list of top-level providers over the last year. With over 7,000 data points, the survey was one of the largest in the market and included a further ‘deep dive’ poll which looked specifically at insurers strengths and weaknesses.

In the category of Commercial Lines, the deep dive poll into strengths and weaknesses placed ourselves in the first, receiving an average satisfaction score of 78.13%.

Speaking on our performance in the survey, Insurance Age’s editor Sian Barton said: “We had many plaudits for us on various fronts including the products, underwriting quality and speed of decision making. When you consider there were 20 insurers within total included in this area of the research, these are strong showings indeed.”

CEO, David Perfect added “It’s needless to say that we are delighted with these results and honoured to be regarded as one of the leading service providers for Commercial Lines insurance in the industry, especially amid a challenging 18 months. This achievement is a testament to our team’s expertise who immediately embraced working from home and since, hybrid-working. We thank each and every broker who voted for us.”

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