HSB Claims service: Frequently asked questions (FAQs)
Who are we?
HSB Engineering Insurance, part of Munich Re, is a leading specialist engineering insurance and inspection services provider. As the UK-based arm of Hartford Steam Boiler, the equipment breakdown insurance and inspection market leader since 1866, we are a financially strong and stable insurer; rated A++ (Superior) by A.M. Best Company.
As well as providing direct policy coverage through brokers and managing general agents, we also work with other insurers as a specialist reinsurance company; working in partnership with them to provide specialist engineering coverage to their customers.
I've submitted a claim - what happens next?
What information do you need from me?
How long will it take to process my claim?
What should I do with my damaged equipment?
Our use of loss adjusters
How will my claim be paid?
Who should I contact going forward?
What should I do if I’m unhappy with the claims service?
We are proud of our reputation for providing a superior customer experience through our specialist claims service. We are committed to the highest standards of customer care and aim to consistently deliver a fair outcome for our customers. We place great importance on customer feedback, and will listen carefully to your views.
We pay particular attention to customer complaints, as this can help us to identify improvements to our products and services. If you are unhappy with any element of our service and cannot resolve the issue with the person who arranged the policy for you, please refer to your policy wording for details on how to make a complaint.