Equipment is vital in today's world. Protecting it from costly breakdowns is paramount, with periodic engineering inspections of workplace machinery and equipment also forming a vital part of an employer's duty.

The Simple Six makes it easy for you to understand common equipment risks, and what our equipment breakdown product HSB Machinery and Technology Combined can cover. Explore each equipment category below for descriptions of equipment risks, common causes, and real-life losses. It's that Simple.

Many businesses have lifting and handling equipment exposures, with buildings containing a multitude of lifting equipment which might include passenger/goods lifts, escalators, fork-lift trucks, electric chain blocks, loading bay equipment, and patient hoists; to name a few. This equipment suffers breakdowns from oil contamination, misalignment, metal fatigue, and operator error, and often has sensitive technology that is fragile and prone to breakdown.

Much of this equipment is mission critical to business operations. Mechanical breakdown can result in lost income and business interruption; losses that HSB's equipment breakdown insurance can cover.

A warehouse with tall shelves stacked with boxes, two forklifts, and workers in safety gear. Brightly lit interior.

A fire broke out at an insured's timber yard, causing damage to their fork-lift truck.

£14,500

Claim paid

A resident of an apartment building was rescued from a broken down lift by the Fire Brigade. Following the incident, the lift was inspected and it was confirmed that the lift drive had failed.

£9,000

Claim paid

A lift’s door at an art centre suddenly stopped working. Upon inspection, it was identified that its door operator motor had suffered an electrical breakdown.

£5,150

Claim paid

Buildings are loaded with mechanical equipment, such as air conditioning (HVAC), refrigeration, pumps, motors, compressors and back-up generators. They can suffer breakdowns due to oil contamination, misalignment, metal fatigue, and operator error, and often has sensitive technology that is fragile and prone to breakdown. However, the property damage is just the beginning.

A refrigeration breakdown can result in business interruption and deterioration of stock that may far exceed the property loss. Lack of air conditioning can result in lost sales, forcing business owners to rent temporary equipment or relocate during repairs. Hotels, restaurants, schools, hospitals, nursing homes, dairy farmers, and the pharmaceuticals industry all have high refrigeration and deterioration of stock exposures. Equipment breakdown insurance helps pay for these expenses.

Air conditioning
© seraficus
During a heatwave, three 4 HP condenser units suddenly stopped working. An inspection determined that the condenser fan motors had mechanically failed due to the high ambient temperatures experienced during the heatwave.

£18,300

Claim paid

Hot water and heating circulating pumps servicing an entire residential building went offline. Engineers determined a pump and motor had become seized due to a mechanical breakdown.

£13,640

Claim paid

A dental practice began experiencing issues with their air compressor after hearing an unusual popping sound. Upon inspection, it was determined that a mechanical failure had caused parts within its dryer unit to break off, resulting in the inability to maintain air pressure.

£2,300

Claim paid

The expansion valve in a hospitality company's freezer room became stuck, causing the temperature to increase and stock to defrost. It was determined that small particles of debris had become loose, causing a blockage in the freezer's orifice tube, resulting in a mechanical failure.

The settled claim covered both the repair costs and loss of stock. 

£2,600

Claim paid

Boilers and pressure vessels are used for heat, hot water, cooking, sterilisation and production. A boiler or pressure vessel breakdown can impact a business' ability to operate. And, extra expense beyond the physical damage is incurred when rental units to restore operations are needed. Equipment breakdown insurance covers these expenses.

Equipment repair costs also can be costly. Low water conditions are a frequent cause for breakdown, which can result in cracking, collapse, bulging, and in the worst case, explosion of the vessel. Pump or control failure, scale build-up or safety mechanism malfunction are also common causes for breakdown.

Three industrial boilers with orange fronts and connected pipes in a bright facility.
© Getty Images/Vladdeep
A landlord suffered a boiler failure within one of their properties. It was determined that a gas valve failure was the result of a mechanical fault, which meant the boiler needed to be replaced.

£4,000

Claim paid

A craft brewer’s 10,000-litre beer storage tank suddenly sprung a leak at pressure. After removing the beer, a visual inspection of the inside of the storage tank identified a premature failure to a weld of the storage vessel. The failure had also caused the beer to be contaminated with glycerine.

The vessel's manufacturer replaced the vessel free of charge due to the premature failure. 

£17,200

Claim paid

An insured discovered water leaking from their boiler, and that it was displaying an error code. It was determined that the heat exchanger had burst, damaging other components and rendering the boiler uneconomical to repair.

£2,200

Claim paid

Today's production machinery - CNC manufacturing equipment, robotics, machining tools, food process equipment and many other types - are the heart of any manufacturer. When this machinery breaks down, it can bring a business and its income to a halt. Modern systems employ electronics and software to maximise production and energy efficiency. A power surge that damages the electronics or interrupts the information flow between machines can render the system as inoperable as a physical breakdown.

Modern systems with sensitive electronics require skilled specialists to repair. Replacements may need to be custom-made or obtained from abroad. Equipment breakdown insurance offers protection from these losses.

A worker in a blue shirt and gloves operates a control panel above machinery in a factory setting.
© Getty Images/Monty Rakusen
The print heads on a sign manufacturer's printer became damaged, caused by a build-up of ink on its anti-crash sensor. This was a result of delayed maintenance due to the COVID-19 pandemic.

£25,000

Claim paid

An insured's automatic embroidery machine, used to make wedding accessories, suddenly stopped working, and it failed to respond to commands inputted via the machine's keyboard. It was determined that this was due to a CPU board fault, most likely caused by an electrical failure. Replacement parts were no longer available for the machine and, therefore, repairing the machine was not an option.

£9,350

Claim paid

The failure alarm was activated on the insured's milling machine. Upon inspection, it was determined that the mechanical failure was caused by coolant, which was dripping out of the old linear scale when it was turned upside down.

£2,400

Claim paid

Connectivity – computers, servers, systems, telecommunications and other electronics - are at the heart of today's businesses. This technology depends on surge sensitive circuitry. Businesses and business income come to a halt when computers and communication equipment goes down. Diagnostic equipment is also susceptible to power problems.

Large repair or replacement bills are common when critical systems break down. Power surges, interruption and electrical fluctuations are often the culprit – damaging sensitive circuitry. And surge protection is often inadequate. Equipment breakdown insurance protects against these losses.

Computers
© Gorodenkoff / AdobeStock

In order to carry out an electrical system inspection, an insured turned off the power to all of their systems. When the power was turned back on, an electrical surge was created; causing damage to the central motherboard.

It was determined that the electrical system was not repairable, and that the hubs would need to be replaced across two sites in order to restore the system to its full working order.

£6,300

Claim paid

An insured's Apple iMac computer suddenly stopped working. Following an inspection, it was deemed the computer was beyond repair.

£2,500

Claim paid

Electrical systems pose breakdown risks to building owners and tenants alike. Electrical systems present a huge loss potential since these systems constitute a sizeable percentage of a property's total value. Electrical panels and cables are all interconnected, so a short circuit in one part can spread and destroy a large part of the system.

Equipment breakdown insurance covers damage to electrical systems and other costs of a breakdown, such as the expense of renting a generator, or relocating tenants. It also covers business interruption. Service interruption also applies to tenants' income loss if the building owner's electrical system breaks down.

A close-up of a circuit breaker panel with multiple switches and colorful wires behind it.
© Getty Images
A transformer shorted out at a high school, cutting power to administrative offices, the cafeteria and arts department. The accident occurred at the end of the school day and a temporary transformer was installed by the next morning.

£42,292

Claim paid

A power surge damaged electrical equipment in a service station and car wash, including fuel pump readers, security cameras, an air compressor motor, automatic doors and various washing equipment. The car wash was closed for six weeks.

£40,817

Claim paid

The alarm at a child care centre was sounding when the centre opened, but there wasn't any information displayed on the alarm unit's screen. The unit was re-set but the display remained blank, leaving the insured unable to unable to use any of the alarm's functions.

It was determined the panel had experienced an electrical failure.

£4,300

Claim paid