HSB creates new Commercial Division to provide seamless service experience


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    • HSB (UK and Ireland) has brought together its business development, customer trading hub and claims areas under a newly created Commercial Division.
    • The Commercial Division will deliver a more collaborative and seamless customer experience for brokers, insurers and MGAs.

    HSB (UK and Ireland) has announced the formation of its new Commercial Division, creating closer alignment between its business development, underwriting and claims teams. 

    The division, headed by Terry Dyson, who has been appointed Commercial Director, will focus on delivering a more seamless service experience and an enhanced proposition to brokers, insurers and MGAs. 

    HSB's Commercial Director Terry Dyson said: "Combining the expertise of these teams allows us to deepen customer relationships along the whole customer journey and marks an exciting new phase of our customer experience strategy.

    Together as the Commercial Division we are building a greater solution for our customers, which enables us to react to market challenges and deliver a sector-leading customer experience."

    The creation of the Commercial Division is part of HSB's customer experience strategy. In 2020, HSB changed its regional service model and introduced dedicated customer segment teams focused on providing more tailored support to brokers, insurers and MGAs.

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