Registered Office Address:
Great Lakes Insurance UK Limited
10 Fenchurch Avenue
London EC3M 5BN
Registered in England and Wales, Company Number: 13436330
Tel.: +44 (20) 3003 7000
Fax: +44 (20) 3033 7010
Great Lakes Services UK Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority.
Find the most suitable contact point, tailored to your needs:
We recommend policyholders to address their questions about policy or claims submissions directly to their agents. The agents we authorise are responsible for assessing risks, issuing policies and handling claims on behalf of Great Lakes. You may reach your agent or intermediary as stated on your insurance policy or supplementary material.
Please also contact our agents directly regarding a complaint. Agents are required to satisfy your complaints according to our standards and follow complaint handling rules established by local legislation. This is part of our agreement with them.
If your complaint is about a UK product and you remain unhappy after our agent provides a final response or eight weeks have passed, whichever is sooner, you may ask the UK Financial Ombudsman Service (FOS) to carry out an independent review of your complaint. The FOS is a free and impartial service that exists to help resolve complaints. FOS contact details:
The Financial Ombudsman Service
Tel: 0800 023 4567
You can also visit the FOS website for further information.