Munich Re Client Survey 2026
Results on client satisfaction and client retention
Every two years, Munich Re conducts a global, representative client survey with its reinsurance clients.
We use the results to find out how we can make our client relationships even better in order to offer real added value. The survey covers all relevant facets, from client orientation to satisfaction with our products and services. Our goal is to continuously develop ourselves and our products, to identify key trends and to offer our clients the best possible services.
In a more uncertain market environment, reliability means staying close to what clients actually experience and advancing together with discipline. The Munich Re Client Survey is our structured way to capture expectations and assess performance consistently over time. We appreciate candid feedback because it helps us focus on what matters most and strengthen partnerships.
70
Net Promotor Score
(on a scale of -100 to +100)
The NPS provides information about the satisfaction of our clients with our services and performance. Coming from a NPS of 63 we strive to continuously improve our NPS to ensure we are a valuable partner for our clients. For this reason, we are very grateful to have again achieved such a high NPS.
At Munich Re, long-term value is created through deep partnerships built on shared success and aligned goals. By working together, we not only optimise outcomes for our organisations, our success enables us to support families, communities and businesses when misfortune strikes. Your feedback helps us refine where and how we deliver the greatest value for you.
Employee skill set
Claims settlement
8.98
on a scale of 10
Our employees are our greatest and most valuable asset. Their performance and skills are key to Munich Re's quality and success as well as the key to offering our clients the best services and products for their future business development.
8.74
on a scale of 10
Munich Re`s fundamental position as a reinsurer is guaranteeing our clients rapid claims processing and payment as well as the highest level of reliability. Fast and customer-oriented claims settlement is the foundation on which we build our long-standing and trusting client relationships.
Business understanding
New business development
ESG practices
8.52
on a scale of 10
Munich Re firmly believes that, in order to deliver the very best solutions and services for our clients, it is essential to have a deep understanding of their objectives, target customers and underwriting strategy. We are very pleased that our clients have placed a high value and trust in our insight into their business and our ability to support their further success.
8.13
on a scale of 10
Our customers continuously need to develop new products and services in order to meet the expectations and stay relevant to their clients. As a powerful and reliable partner to our customers, Munich Re uses its extensive experience and know-how to create real added value in new product propositions in all lines of business.
8.17
on a scale of 10
Munich Re is fully committed to the creation of long-term, sustainable value for our stakeholders while at the same time proactively considering environmental, social and responsible corporate governance aspects all along the value chain of our core business activities.
Trust is built through reliability, transparency, and consistent delivery. The Client Survey provides comparable, fact‑based feedback that helps us preserve what works well and address friction points with clarity. Thank you for sharing specific, honest input: we use it to prioritize improvements and to guide decisions across the organization.
Worldwide participation rate
Markets evolve at different speeds, shaped by regulation, competition, and local priorities. A consistent survey approach helps us compare insights over time while still reflecting what clients need in their market today. We value clear feedback because it enables us to tailor our engagement and strengthen the quality and consistency of our client experience.
Strong partnerships are grounded in transparency, collaboration, and continuous improvement. The Client Survey provides direct, candid feedback, and I truly value that perspective. It helps us understand evolving needs, strengthen our service, and drive meaningful change.