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Privacy Statement

Last Revised: 5 February 2018

We are committed to protecting your privacy. This Privacy Policy sets out details of the information that we may collect from you and how we may use that information. This Privacy Policy should be read alongside, and in addition to, our website terms and conditions ("Terms"). Please read this Privacy Policy carefully. By using this website (the "Website"), you agree to its terms (including as amended from time to time). If, for any reason, you do not agree to the terms of this Privacy Policy, please stop using the Website immediately.

About Us

In this Privacy Policy, references to "we" or "us" or "HSB" are to HSB Engineering Insurance Limited, a company incorporated in England and Wales (registered number 02396114) and HSB Engineering Insurance Services Limited, a company incorporated in England and Wales (registered number 03010292) both of which have a registered office at New London House, 6 London Street, London EC3R 7LP.

If you have any questions about how we collect, store or use your information, you may contact us by telephoning +44 (0)20 7264 7000 or by e-mailing us at info@hsbeil.com.

What information do we collect and how do we collect it?

When you use the Website or contact us by post, telephone, fax, e-mail or SMS, we may collect, store and use certain personal information that you disclose to us. The information that we may collect from you includes your name, address, telephone, fax, e-mail and mobile contact details. We may also collect details of your computer's internet protocol address, which is automatically collected by our web server. Finally, we may receive information about you from third parties (such as credit reference agencies) who are legally entitled to disclose that information. We do not sell, trade, or rent your personal information to others.

In addition to the above, we may record incoming and outgoing telephone calls for training, monitoring and quality control purposes. 

Notwithstanding the information stated above, HSB reserves the right to store and disclose to third parties information under the following circumstances: when the law permits it (such as, for example, to comply with laws or to respond to governmental authorities); to legal advisors; and to protect the rights, property, safety or security of Website visitors or the public.

How do we use your information?

The personal and business information you give us may be used in a number of ways, for example, to make underwriting and claims handling decisions and for fraud detection and prevention. We may share your information with, and obtain information about you from, other insurers, credit reference agencies, fraud prevention agencies, regulatory authorities and third-party agents who provide services on our behalf.

If the information you give us is sensitive personal information, you consent to our use of such information as set out above. Where such sensitive personal information relates to anyone other than you, you must obtain the explicit consent of that person to disclose the information to us and for us to use it as set out above.

By using the Website, you agree that your information may be used by us or on our behalf for any of the following purposes: (a) to provide you with a personalised browsing experience when using the Website; (b) to fulfil any contractual agreements between you and us; (c) to send you details (including by post, phone, fax, e-mail or SMS) of other products and services which we think may interest you, unless you inform us in writing that you do not want to receive these details; (d) to manage any account that you hold with us; and (e) to comply with legal and regulatory requirements.

Data Security

We (or third parties acting on our behalf) may store or process information that we collect about you in countries outside the European Economic Area, which may have lower standards of data protection. We may also disclose your information to third parties in connection with the sale, transfer or disposal of our business, provided that they continue to use your information substantially in accordance with the terms of this Privacy Policy.

We have put in place technical and organisational security measures to prevent the loss or unauthorised access of your personal information. However, whilst we have used our best efforts to ensure the security of your data, please be aware that we cannot guarantee the security of information transmitted over the internet.

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