Harnessing the energy

Great Lakes Insurance SE ABN 18 964 580 576 trading as Great Lakes (a limited liability company incorporated in the United Kingdom). ASFL No. 318603.

General Enquiries

Should you have a general enquiry please contact us at:

Complaints

Great Lakes Australia and its Underwriting Agency partners are committed to:

• Listening carefully to what you tell us,
• Being accurate and honest in telling you about our products and services,
• Communicating with you professionally and in plain language, and
• Resolving any disputes or concerns you have with us.

If you have made a complaint to one of our Underwriting Agency partners and are not satisfied with their review or decision, please let us know by contacting the Great Lakes Australia Dispute Resolution Officer at:

If you disagree with our response, or feel we are unable to resolve your complaint to your satisfaction, you may refer your complaint to the Australian Financial Complaints Authority (AFCA). AFCA provides a free dispute resolution service to you and third parties within their rules and operating guidelines.

You may contact AFCA at any time during the complaints handling process for information, including whether your complaint or dispute falls within their rules and operating  guidelines, at:

Online:            www.afca.org.au

Phone:           1800 931 678 (free call)

Email:            info@afca.org.au

Post:              GPO Box 3
                       Melbourne VIC 3001

We are bound by determinations made by AFCA it in accordance with its relevant terms and rules applicable to GLA.

For more information about our Complaints Handling, please see our 'Complaints and Disputes Handling Policy' as below.