Our claims philosophy
I am incredibly proud of the team of experts that we have within the syndicate claims team. The feedback that we receive demonstrates the commitment that we have to deliver the best customer service. More broadly the sheer scale of experience within Munich Re Group means that we are supported by a team that have dealt with some of the most complex of insurance issues. Claims is what we do.
Claims opening hours
Our opening hours are 9:30 - 17:30 from Monday to Friday.
For further enquiries contact our team:
Tel: 020 886 3900
Make a claim
If you are the policyholder and have bound cover through an insurance broker, please contact your broker to lodge a claim on your behalf
As part of Lloyd’s market system, brokers are expected to submit a claim via Lloyd’s market system ECF2. Once submitted, our claims management team will be able to respond to the claim within 3 business days in the ECF2 system.
For further enquiries on your claim, our claim's adjusters are happy to help or answer your queries.