An allegation of abuse made by a resident or patient against a care team member can be frightening, unsettling, and disruptive for the person making the allegation, the care team member, and the organization.

In addition, such an allegation of abuse can create the perfect storm, resulting in a regulatory finding, criminal actions, and possibly a civil suit. The organization may be found negligent when they do not ensure that a plan for preventing or responding to abuse allegations is in place. In addition, hiring practices and staff training may come into question and result in additional abuse exposures.  

This presentation aims to offer support and guidance to risk management professionals by identifying clear steps that ensure for a thorough and credible investigation if an allegation of abuse is made against staff or providers by a resident, patient, or a family member. We will describe the legal reasons to report inappropriate physical interaction, abuse, and neglect by staff members and break down insurance implications and policy language with coverage considerations.

The webinar has been approved by ASHRM for 1.0 contact hour of Continuing Education (CE) Credit toward the requirements of the ASHRM designations of FASHRM (Fellow) and DFASHRM (Distinguished Fellow), and CPHRM renewal. CEs are awarded after the successful completion of an online evaluation form (link provided after the webinar). Attendees must provide their name and email address for CE certificates.