Hala Helm is managing director and strategic healthcare risk advisor for the Marsh national healthcare practice. Hala has worked in healthcare enterprise risk management for over 25 years and has demonstrated accomplishments in all aspects of enterprise risk management, corporate compliance, privacy, and patient safety and quality. She has worked in a variety of healthcare settings, including large regional multi-hospital integrated health systems, academic medical centers and teaching hospitals, small independent community health systems, and ambulatory clinics and physician groups. In addition, Hala is Emeritus faculty for the American Society of Healthcare Risk Management (ASHRM) risk management certification modules, teaching risk management principles and concepts for over 12 years. She has served on the ASHRM Board of Directors twice, most recently as the 2020 ASHRM president. Hala holds BS, MBA, and JD degrees and is a member of the California and Tennessee Bar Associations. She holds several risk management designations and certifications.

Kathy Shostek is a healthcare loss control expert for Munich Re Specialty. With over 25 years of experience, she is an industry-recognized healthcare professional specializing in risk-reduction techniques and innovative approaches to improve patient safety and reduce liability risks. Kathy’s extensive experience includes leadership at the acute care level and a corporate multispecialty physician group practice. She has worked with national risk and safety consultancies and healthcare liability insurance companies, assisting health systems, hospitals, aging services, and physician practices in implementing risk management strategies and patient safety programs. Kathy is a past clinical risk consultant and developer for ECRI’s Healthcare Risk, Quality, and Safety Guidance System and publications, including Physician Office Fundamentals and Critical Care Safety Essentials. She co-authored a chapter in ASHRM’s Risk Management Handbook for Healthcare Organizations, 5th edition. Kathy is a past board member of ASHRM, section lead for ASHRM’s Patient Safety Playbook, past chair and member of ASHRM’s Patient Safety Task Force, and section lead for the FMEA Playbook. ASHRM awarded Kathy the Distinguished Service Award in 2018 for her career contributions to healthcare risk management and patient safety.