When a claim arises, everything we stand for is put to the test
At Munich Re Specialty, claims handling isn't a back-office function, it's a core part of who we are.
For our broker partners and clients, the moment of loss is where the value of specialist insurance is truly measured. Our claims model is built around that reality.
Our approach
We've built a modern claims organisation that combines global scale with specialist focus, and keeps people at the centre - our clients, our broker partners, and our own teams. We solve problems, foster strong partnerships, and deliver outcomes that make a difference.
Core principles
Active listening
Every claim starts with understanding. We take time to fully understand the perspective of both client and broker, including the pressures they're under and what a good outcome genuinely looks like for them.
Communication that builds confidence
In complex claims, uncertainty is the enemy. We prioritise transparency, clear next steps, and close and consistent communication, keeping both client and broker informed and assured throughout.
Local empowerment
Our claims professionals are empowered to make decisions, enabling greater agility when it matters most.
What sets us apart
Specialist knowledge, applied directly
Our claims professionals are embedded within the same specialist lines as our underwriting teams. When a claim lands, it's handled by people who understand the risk from the ground up, the structures, the exposures, the market context. No translation layer. No ambiguity.
Experience where it counts
Specialty claims are rarely straightforward. Our teams regularly handle complex, high-stakes situations that require more than process, they demand judgement, empathy, and the ability to make confident decisions under pressure. That depth of experience is what clients rely on when it matters most.
Broker relationships built in
Brokers carry responsibility to their clients at every stage of the policy lifecycle, including at the point of claim. We've made broker relationships a structural priority, ensuring we're accessible, transparent, and continuously informed by market feedback.
Financial resilience
Munich Re Specialty is backed by the long-term financial strength of the Munich Re Group, giving brokers and clients confidence that we have the stability and resolve to respond to claims of any scale, and the commitment to see them through.
A commitment to partnership
Our goal is not simply to settle claims, it's to handle them in a way that reinforces the confidence brokers and clients place in us. We provide clarity, consistency, and care when it matters most. That is what specialist claims handling looks like in practice.
Country Claims Managers
Claims notifications
Please select your region to find your local claims notification process.
Ireland
Claims in Ireland
For claims arising under policies written through Munich Re Specialty in Ireland, notification should be made in the first instance to our dedicated claims inbox. Full notification requirements, including any specific documentation, are set out in your policy wording.
Please refer to your policy documentation for full claims notification requirements and conditions.
Spain
Claims in Spain
For claims arising under policies written through Munich Re Specialty in Spain, notification should be made in the first instance to our dedicated claims inbox. Full notification requirements, including any specific documentation, are set out in your policy wording.
Please refer to your policy documentation for full claims notification requirements and conditions.
Germany
Claims in Germany
For claims arising under policies written through Munich Re Specialty in Germany, notification should be made in the first instance to our dedicated claims inbox. Full notification requirements, including any specific documentation, are set out in your policy wording.
Please refer to your policy documentation for full claims notification requirements and conditions.
