Critical thinking and the claims profession


Critical thinking is not a new concept—it’s been around for literally hundreds of years. Think about how early philosophers, inventors and scientists went about solving complex problems and explaining concepts previously thought of as mysteries or curses. It wasn’t until the mid-20th century, however, the term critical thinking came into use.1

Today, it’s one of the most desirable qualities for job candidates in most any industry because the critical thinker can be counted on to make sound decisions on their own. Recognizing its importance, educators have begun introducing critical thinking exercises to young children. In this article, we will explore what critical thinking is, why it’s important to insurance claim professionals, and how we can become critical thinkers.


1. The Foundation for Critical Thinking, Defining Critical Thinking
Charles Tremblay
Charles Tremblay, B.A., LL.B.
Assistant Vice President, Claims & Litigation
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