Claims

We bring expertise to life through timely and fair claims resolution. Our tenured and experienced staff deliver consistent approaches to help insureds navigate the challenges of a loss or claim against them. Munich Re Specialty – North America, Claims is there for insureds, providing guidance and financial security during what is potentially a stressful situation. 

Expertise

Our claims team demonstrates expertise through specialized knowledge in different business lines such as public entity, healthcare, financial lines, and others. The team is composed of professionals with deep subject matter knowledge and extensive industry experience who understand the unique claim nuances in each sector. The claims team includes recognized experts with decades of experience in their fields.

Stability

We provide stability by having robust financial reserves to pay claims and a systematic approach to claim resolution. Insureds can rely on Munich Re to handle claims fairly and efficiently, providing financial security during potentially stressful situations.

Partnership

We collaborate with underwriters, brokers, insureds, and third-party administrators. We work closely with panel law firms, develop strong relationships with attorneys specialized in specific sectors, and partner with loss prevention teams to help mitigate future risks. The goal: to guide clients through the claims process as a supportive partner.

About the leadership team

Pete Macdonald
Pete Macdonald
Chief Claims Officer
Munich Re Specialty – North America
Peter Macdonald is Chief Claims Officer for Munich Re Specialty – North America, bringing more than 20 years of leadership experience across casualty claims. He has deep expertise in general liability, commercial auto, excess, complex coverage, construction defect, and workers’ compensation. Pete is known for building high‑performing, outcome‑focused claims teams that partner closely with the business.
Charles Kroh
Charles Kroh
Head of Core Specialty & P&C Claims
Munich Re Specialty – North America
Charles (Chuck) Kroh is Head of Property, Casualty, and Public Entity Claims for Munich Re Specialty – North America, leading the Commercial and Public Entity Claims Units. He oversees a broad portfolio including general liability, professional liability, public officials liability, commercial auto, trucking, workers’ compensation, and commercial property. Chuck brings more than 30 years of experience managing complex claims and large accounts.
Melanie M. Brown
Melanie M. Brown
Head of Complex & Specialty Claims
Munich Re Specialty – North America
Melanie M. Brown is Head of Complex and Specialty Claims for Munich Re Specialty – North America, with more than 20 years of experience across casualty and specialty lines. She oversees a national team focused on high‑exposure and complex claims, including professional liability and healthcare. Melanie brings a strategic, litigation‑focused approach informed by her background as a practicing attorney.
Ed Kozul
Edward Kozel
Head of Strategic Claims
Munich Re Specialty – North America
Ed Kozel is Head of Strategic Claims for Munich Re Specialty – North America and is a licensed attorney with more than 30 years of experience. His background spans trial litigation, coverage analysis, bad faith, and complex claims strategy. This breadth of experience informs his expertise in navigating today’s challenging litigation environment.
William Quackenboss
William Quackenboss
Claims Practice Lead – Head of Coverage
Munich Re Specialty – North America
William (Bill) Quackenboss is Claims Practice Lead and Head of the Coverage Group for Munich Re Specialty – North America. He leads in‑house coverage counsel and oversees coverage and extra‑contractual litigation, while collaborating closely with underwriting and product development. Bill brings more than 20 years of experience advising insurers on complex coverage matters.
Patricia Walsh
Patricia Walsh
Transformation Lead
Munich Re Specialty – North America
Patricia (Trish) Walsh is Claims Transformation Lead for Munich Re Specialty – North America, leading strategic modernization initiatives across the Claims Department. She brings more than 20 years of experience delivering claims‑focused business process and technology solutions. Trish is dedicated to improving efficiency and service for brokers and insureds.
Robert Sirica
Robert Sirica
Head of Claims Operations
Munich Re Specialty – North America
Robert Sirica is Head of Claims Operations for Munich Re Specialty – North America, leading the strategy and transformation of claims operations. He brings more than 20 years of experience across claims, operations, and underwriting. Robert is focused on driving operational excellence, innovation, and scalable service delivery.

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