Customer Satisfaction Survey Results 2025
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Customer Service Net Promoter Score
Software Solutions Net Promoter Score
Company Net Promoter Score
76
Our customer service teams work closely with clients to provide reliable guidance and responsive support throughout every stage of collaboration. This strong result reflects the confidence our customers place in our people and highlights the importance of trusted partnerships built on expertise and commitment.
63
Our software solutions are designed specifically for the health insurance market, combining modern technology with flexibility and scalability. The feedback shows that customers value solutions that evolve their business and support growth in a rapidly changing environment.
51
As a partner, we focus on delivering measurable value through innovation, reliability, and deep industry knowledge. This score reflects our ongoing efforts to understand our customers’ challenges and to provide solutions and services that support long-term success.
Overall Customer Satisfaction
Technical Knowledge
Response Time
8.7
on a scale of 10
At Munich Re HealthTech, our mission is to enable insurers to advance their health services and achieve their strategic objectives. We are pleased to see that our customers continue to rate their overall experience highly, recognizing both our expertise and our technology-driven approach.
9.2
on a scale of 10
Our strong technical capabilities and industry expertise help customers bring products to market faster, enhance end-user experiences, and drive innovation. By combining insight with practical solutions, we support insurers in delivering high-quality outcomes and staying competitive.
9.0
on a scale of 10
We place great importance on responsiveness and clear communication. By understanding each customer’s specific context and priorities, we can deliver timely solutions that align with both immediate requirements and long-term business goals, ensuring consistent value and dependable support.
To our customers and partners, thank you. Your trust and confidence are the foundation of everything we do. The 2025 customer satisfaction results are a milestone for us and they reflect the daily collaboration, openness, and shared commitment between your teams and ours. We are proud of the progress we’ve made, but we see these results not as a finish line. They are a responsibility: to listen even more closely, respond even faster, and keep improving the reliability, quality, and value you experience with our products and services. As we move forward, our promise is simple: we will continue to serve you with dedication, raise the bar in everything we deliver, and earn your trust again every day.
As Head of Customer Success, I want to sincerely thank all our customers who took the time to complete our recent survey. Your feedback means a great deal to us, and we’re truly grateful for the very positive scores you gave our customer success team. It’s encouraging to know that our efforts to be responsive, reliable, and helpful are making a difference in your experience. At the same time, your comments and insights help us understand where we can continue to improve and how we can serve you even better. Thank you for your trust, your partnership, and for being part of our journey. We’re proud to support you and remain committed to delivering the level of service you expect and deserve.
I sincerely thank you for participating in the MRHT annual customer satisfaction survey and for the time and thought you dedicated to sharing your feedback. Your contributions are extremely valuable and help guide us in developing a product that truly aligns with both the healthcare market and your specific needs. At MRHT, we are committed to continuous improvement and believe that the best outcomes are achieved through close collaboration with our customers. Your insights strengthen our partnership and help us better support your success today and in the future.
Working closely with our customers, I see firsthand how important open communication and mutual understanding are to building strong, long-term partnerships. Your feedback through our customer satisfaction survey helps us better understand your priorities, challenges, and expectations. It allows us to continuously strengthen our collaboration, improve the way we work together, and ensure we deliver meaningful and lasting value. Thank you for your trust, your openness, and for being an essential part of our ongoing journey.
Our customers’ feedback is a vital part of how we grow and improve. By listening closely to their experiences and expectations, and through ongoing engagement with our community, we gain valuable insights that help us refine our solutions, strengthen our services, and build long-term partnerships based on trust and collaboration.