Customer Satisfaction Survey Results 2024
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Customer Service Net Promoter Score
Software Solutions Net Promoter Score
Company Net Promoter Score
52
Our dedicated team of experts ensures seamless experiences, supporting our customers achieve their goals with confidence. Our latest customer satisfaction results reflect the trust and appreciation of our valued customers, reaffirming our commitment to excellence.
42
Our solutions are built with cutting-edge technology, tailored specifically to the health insurance industry, and are scalable to grow with your business. We are committed to ensuring long-term success, helping you stay ahead of the curve both today and in the future.
48
We provide innovative solutions and exceptional service that help our clients succeed. With a focus on expertise, reliability, and customer satisfaction, we strive to deliver results that make a meaningful impact. Our team is committed to understanding unique needs and providing tailored support to ensure long-term success.
Overall Customer Satisfaction
Technical Knowledge
Business Understanding
8.6
on a scale of 10
At Munich Re HealthTech, we are dedicated to empowering insurers to innovate, enhance their health services, and achieve their business goals. We are proud that our customers highly value both our expertise and our cutting-edge solutions.
9.1
on a scale of 10
Leveraging our deep technical expertise and industry knowledge, we enable our customers to accelerate the time-to-market for their products, enhance the overall customer experience, and significantly improve their ability to innovate. By providing tailored solutions and insights, we empower insurers to stay ahead while delivering greater value to their clients.
8.8
on a scale of 10
By understanding the unique business context and specific requirements of each client, we can develop software solutions that not only meet precise technical specifications but also align seamlessly with the client’s overall business strategy and objectives. This approach ensures that our solutions deliver long-term value, driving success and growth while addressing both immediate needs and future challenges.
Thank you for your participation!
Munich Re HealthTech
At Munich Re HealthTech, our customers are at the heart of everything we do. Your feedback inspires us to innovate and improve, so we can serve you better every day. As we step into 2025, we’re more committed than ever to providing you with the latest technology, exceptional service, and strong partnerships that help you confidently navigate the changing healthcare insurance world. Thank you for your trust, partnership, and support. We look forward to continuing shaping the future of health insurance technology—side by side with you.
Bilal Ramadan
Munich Re HealthTech
Chief Executive Officer
A heartfelt thank you to our valued customers for taking the time to share your feedback in our recent survey. Your insights are invaluable in helping us continuously refine our services and enhance the support we provide. We are dedicated to ensuring that you have the tools, guidance, and resources necessary to achieve your goals. With your feedback, we’ll continue to evolve and deliver even more tailored, proactive solutions that drive your success. We are grateful for your trust and partnership and are excited to support you every step of the way in 2025 and beyond.
Evgenia Dimou
Munich Re HealthTech
Head of Customer Success
We truly appreciate the time and effort you took to share your feedback in our recent survey. We understand that providing honest insights isn’t always easy, and we value your openness. Your input not only helps us improve but also reinforces our commitment to delivering expert-driven solutions and exceptional support tailored to your business needs. Thank you for your trust—we look forward to continuing our successful partnership.
Panos Platanas
Munich Re HealthTech
Head of Delivery
As an Account Manager, my priority is fostering strong relationships with our customers and ensuring your voice is heard. Your participation in our annual customer satisfaction survey is instrumental in helping us better understand your needs and refine our collaboration. At MRHT, we are committed to turning your feedback into meaningful action and continuously evolving our solutions to support your success. Thank you for your trust and partnership—your insights are invaluable in shaping the future we build together.
Maria Peppa
Munich Re HealthTech
Regional Account Manager