Customer Satisfaction Survey Results 2023

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    Every year, at Munich Re HealthTech, we conduct a customer satisfaction survey. We always listen carefully to our valued customers, to continuously develop our products and services and to offer added value. 

    Customer Service Net Promoter Score

    Software Solutions Net Promoter Score

    Overall Customer Satisfaction

    Our seasoned professionals offer our customers exceptional professional services and support capabilities, also recognized by Celent, the leading analyst and consulting agency, for the third consecutive time.
    Our in-depth knowledge and expertise in health insurance ensure that our state-of-the-art software solutions meet our customers' needs today and into the future.
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    Our mission is to enable insurers to innovate their health business, offer best-of-breed services, and achieve their business aspirations. We are glad our customers are highly satisfied with our people and innovative solutions.

    Technical Knowledge

    Business Understanding


    on a scale of 10
    Our technical expertise and know-how enable our customers to accelerate the time-to-market of their products, enhance their customer experience, and improve their ability to customize and innovate.
    on a scale of 10
    For us, it is fundamental to understand the business context and requirements to develop software solutions that meet technical specifications and align with the overall strategy and requirements of the business.
    on a scale of 10
    We aim to continuously develop ourselves and our products with attention to detail and quality. We are glad that our customers are highly satisfied with the quality offered and the product improvements we perform yearly.
    Thank you for your participation!
    Munich Re HealthTech
    Billal Ramadan 01.jpg
    I would like to express gratitude to all our customers who participated in our 2023 customer satisfaction survey. This annual survey serves as a valuable platform for us to implement strategies aimed at enhancing our service offerings and shaping our product roadmap. We are committed to genuinely listening to both positive and constructive feedback, with the ultimate goal of continually improving the quality of our services. At MRHT, we are all dedicated to upholding our values, ensuring that every customer receives an exceptional level of service.
    Bilal Ramadan
    Munich Re HealthTech
    Chief Executive Officer
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    Our annual customer satisfaction survey plays a pivotal role in shaping the future of our offerings. The valuable insights shared are guiding us in fine-tuning our solutions and services to bring further added value to our customers. As we forge ahead, the entire focus of Munich Re HealthTech remains unwavering: to empower our clients with cutting-edge solutions, ensuring they maintain a competitive edge in an ever-evolving market.
    Ben Mazuyer
    Munich Re HealthTech
    Head of Business Development
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    Your participation in our annual customer satisfaction survey is invaluable! Your feedback is the engine for positive changes. At MRHT, exceeding your expectations is not just a goal, but our commitment. The quality of our products and services, coupled with a customer-centric approach, is at the core of our management's top priorities. Thank you for being an integral part of our journey towards excellence.
    Vicky Alexatou
    Munich Re HealthTech
    Quality Manager