Case Study
JCB Insurance
How our flexible, specialist support makes all the difference to our customer
properties.trackTitle
properties.trackSubtitle
HSB's e-trade system enhancements add value to JCB Insurance and significantly reduces administration time
The UK construction sector is undergoing significant change, driven by new regulations and the adoption of modern technologies. Recent reforms, particularly in building safety and product regulation, are reshaping industry practices, while advancements in areas like AI and robotics offer efficiencies and potentially address skills shortages.
Few understand the construction sector's complex landscape better than JCB Insurance – a specialist insurance broker with over 40 years' experience of providing comprehensive cover for all makes of plant and machinery, including owned and hired in equipment.
The construction industry today has got very different demands with a growing emphasis on putting more specialist plant and equipment on smaller sites. As a consequence we’ve had to keep abreast of evolving equipment risks, from the varied types of new manufacturer products and the construction sites they are being used on, which are constantly changing.
Straightforward expertise
"As a specialist construction broker, we needed an insurance partner who could add further value to our customers by demonstrating specialist knowledge of construction risks so we didn't have to waste time educating them. We also wanted to develop a meaningful business relationship with account managers and underwriters who talk the same language; which made HSB the perfect fit," says Michael Gregory, Managing Director at JCB Insurance.
As a leading specialist provider of engineering and technology insurance, HSB's Contractors' Plant Insurance policy covers contractors' machinery and tools, whether owned or hired in, from unforeseen loss or damage.
"We were familiar with HSB as they have an excellent reputation in the market, so this felt like a good opportunity to deepen our relationship with them. From the outset, we've been well supported by responsive and knowledgeable experts who proactively work with us for mutual benefit," continues Gregory.
Fantastically straightforward
To streamline the rollover process from its previous construction insurance provider and enable JCB Insurance to easily quote, trade, and amend business online, HSB has delivered an e-trade solution through its HSB Fast Track platform to provide further value and efficiencies.
Through enhancements made to HSB Fast Track, JCB Insurance can now automate the processing of new business quotes, mid-term adjustments, and live customer policies and renewals, reducing manual administration time by up to 30 minutes per case and improving data accuracy.
"The enhancements to HSB Fast Track were the perfect solution. They have enabled us to significantly improve efficiency around customer renewals as all the required details are already pre-programmed onto the system."
"HSB's e-trade support has also been excellent. Their dedicated underwriting team collaborated closely with us to ensure the right information was entered onto the system with minimal friction, making the whole process as simple and seamless as possible", comments Michael Gregory.
Consistently flexible
HSB's proposition is focused on being easy to do business with to enable its customers to trade more effectively. In supporting JCB Insurance, HSB provides access to decision makers and underwriting experts through its e-trade team and regular meetings from a dedicated account manager to ensure all cases progress smoothly.
"HSB are consistently flexible and their underwriters have the autonomy to make quick decisions without having to constantly refer upwards. It genuinely feels that our dedicated contacts are empowered to find solutions to support us to deliver the best possible product and premium for our customers."
"Overall, our experience of partnering with HSB has been very positive and we've been impressed by their strong account management and expert knowledge. By leveraging each other's strengths, it has given us more confidence to deepen our relationship and drive new business growth at scale that's aligned with our shared ambitions", concludes Michael Gregory.