Home Customer Service Customer Service Protecting your rights HSB Canada is committed to protecting the rights of its customers, through the Code of Consumer Rights and Responsibilities, and our Accessibility Policy. Code of Consumer Rights and Responsibilities Read more about your rights as an insurance customer, including the right to be informed fully, to be treated fairly, to timely complaint resolution, and to privacy. Accessible Customer Service Plan We strive to provide our products and services in a way that respects the dignity and independence of people with disabilities and meets the accessibility needs of persons with disabilities in a timely manner, for those who do business with us as well as those who are a part of our team. Contact us