Supporting you during the COVID-19 pandemic

Preparedness and preventative measures we are taking

The COVID-19 pandemic continues to change in its scope and impact, and at HSB Canada we are doing everything we can to provide uninterrupted service to our customers and partners while respecting health and safety. The well-being of HSB Canada’s employees, customers, partners and our communities continues to be our top priority.

The vast majority of our employees are now working from home to support physical distancing. We have a very limited number of staff on-site, on a rotating basis, to receive mail, courier deliveries and handle cheque distribution. Our emergency management group continues to meet regularly to monitor the situation and update our actions as the situation changes.

We recognize the uncertainty businesses are facing at this unusual time. HSB Canada pledges to assist in any way, reasonable and practicable, to ensure the services we provide remain robust, responsive and wholly supportive. We understand and we are empathetic; we are in this together.

If there are concerns regarding the renewal or payment of any policies, please be assured we will work with you to ensure a continuity of coverage.

- Our Claims team continues to provide uninterrupted service and to ensure prompt responses and support.

To report a claim, click here.

- Our Inspection department, while respecting physical distancing, is working with the appropriate provincial Pressure Vessel Regulators to ensure any critical objects are inspected.

To request an inspection, click here.

- All of our staff are available to answer any questions that you may have directly.

To contact our regional offices, click here.

On behalf of all of us at HSB Canada, we will continue to be a supportive partner as we work together through these challenging times. 

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