As risk evolves, so does our leadership approach. Four HSB Canada executives share their perspective on today’s challenges and tomorrow’s opportunities.
We’re using data, technology, and AI to evolve our workflows and deliver better experiences for our partners and their customers.
What are one or two key issues or challenges facing the industry?
All organizations strive to exceed customer expectations. Our challenge is ensuring that every interaction — with carriers, brokers, and MGAs — helps them outperform and deliver best-in-class service.
What must the industry do to meet these challenges?
The industry must embrace a seamless, digital, no-touch customer experience, especially for those who prefer it. While this is complex in the specialty space, complexity also creates opportunities for differentiation — and differentiation builds trust and value.
How is HSB poised to respond?
We’re evolving our workflows through data, technology, and AI. In the short term, this means enhanced underwriting service. Longer term, we’ll continue to innovate in ways that deliver compelling specialty solutions for our partners and their customers.
We’re developing risk solutions that support Canada’s green transition and help clients adapt to emerging threats.
What are one or two key issues or challenges facing the industry?
The rapid pace of technological advancement, including AI, is reshaping the risk landscape. At the same time, climate change introduces new exposures and uncertainties.
What must the industry do to meet these challenges?
We need to stay ahead of change by deploying robust risk solutions. For climate-related risks, insurers must take a proactive role — understanding both the threats and the opportunities — and offer solutions that support long-term resilience.
How is HSB poised to respond?
HSB was built on engineering, innovation, and risk expertise. We’re developing solutions that support green energy and energy-efficient rebuilding — insuring hydro, solar, wind, and battery energy storage systems. We’re committed to leading in the transition to a greener, more resilient economy.
We’re blending operational excellence with digital innovation to deliver faster, smarter claims service.
What are one or two key issues or challenges facing the industry?
We’re seeing a rise in complex and costly claims, often driven by extreme weather and changing technologies. At the same time, customers expect fast, transparent, and personalized claim service.
What must the industry do to meet these challenges?
Insurers need to invest in digital tools — automation, data analytics, or AI — to improve efficiency and accuracy. At the same time, we must prioritize communication and service by offering real-time updates, user-friendly portals, and proactive claims support.
How is HSB poised to respond?
Our bilingual team of licensed professionals delivers customer-centric service across all specialty lines — from Equipment Breakdown to Cyber. Tools like our customer portal support a seamless claims experience, combining operational excellence with digital innovation.
We’re designing new insurance products to address tomorrow’s risks — such as digital assets like crypto and AI-driven exposures.
What are one or two key issues or challenges facing the industry?
Cyber risks are escalating as AI advances and industrial systems grow more interconnected. Remote work, IoT, and cloud services all widen the attack surface, creating vulnerabilities for Canadian businesses.
What must the industry do to meet these challenges?
We need greater collaboration between insurers, tech partners, and clients to develop proactive risk solutions. AI and data analytics can enhance assessment and response but must be used responsibly with attention to data privacy and ethical considerations.
How is HSB poised to respond?
With deep expertise in Equipment Breakdown and Cyber, HSB is creating innovative solutions to address today’s emerging risks. We’re exploring new coverages for EV cyberattacks and AI-driven liabilities. As the risk landscape changes, we’re exploring new coverages — from digital assets like crypto to emerging cyber threats — so our clients can stay ahead.
Interested in learning more about HSB Canada’s executive team?
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