Customer success stories

In February 201, VitalityLife introduced a new team of Vitality nurses. The nurses are equipped with iPad-based medical evidence analyzers, developed in association with its technology partner Munich Re, to conduct the initial medical screening at the client's home. 

To lead its fast-paced life insurance market, Insular Life resolved to digitize new-customer sign-up and registration. Automating the back office and integrating with Ingenium, its customer database, were additional criteria.

Norway's largest risk insurer sells in 301 branches, binds instantly on any device, and boosts STP. "The business pains we catalogued, prioritised and assessed are all in the past. They are cured. Straight through processing (STP) continues to improve and is now almost 40 percent. Previously, 25 percent of customers correctly and completely filled in the electronic form. Now it's 80 percent."

Zurich Germany increases customer flow, binds marketers, expects 20 percent lower admin costs. "I'm closing more contracts and we project cutting our medical GP costs by half, and overall administrative costs by 20 percent. We're below industry averages in these expenses now and are still trimming."

VitalityLife (formerly PruProtect) gains early foothold and profits through fast applications and "invisible" underwriting. 

"Smart interview questions and rules send fewer referrals up to human underwriting. That pushed straight-through processing to more than 60 percent and growing. So underwriting costs have dropped as a percentage of new business."

Cyprus-based EuroLife uses ALLFINANZ to cut sign-up times by 66 percent and medical costs by 20 percent.

Clearlt refined questions and rules, combined with marketing efficiencies, have resulted in a 20 percent reduction on underwriting-related medical costs and lower staffing in the underwriting department.

Superior consulting services from Sony Life Insurance Japan via an innovative application/declaration process using automated underwriting.

The system includes a revolutionary tablet-based application process which can be completed on-screen from start to end of the application.

Australian-New Zealand life insurance company cuts sales times and costs, while revenues rise. 

"New business increased more than 20 percent last year because we're more responsive to advisers. Without this integrated systems, sales would be far harder to process. Now I can see and describe our future in concrete terms."