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Sales Excellence Edition
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cDays 2023 – Sales Excellence Edition

11-12 July 2023 in-person event in Munich (Hybrid setting for the main presentations)

July 11 - July 12 2023
cDays 2023 – Sales Excellence Edition

Save the Date

REfocusing on what matters in a complex market environment

We are delighted to welcome you back to the cDays Sales Excellence Edition in a hybrid – on-site and online – format this year. We’re looking forward to our on-site experience and thrilled to simultaneously be able to connect with those colleagues joining virtually.

Under the above motto – REfocusing on what matters in a complex market environment – we will be discussing the hard market, client centricity and new revenue models amongst many other topics. Whether you’re joining in person or online, your contribution and engagement throughout is not only essential but also highly valued.

Your Dial-in link to the sessions:

We look forward to meeting you virtually at the cDays!


Agenda – Tuesday, 11 July 2023
Time Venue Session Topic Description of the session Hybrid
09:00 - 09:30 S3, room: Europe Welcome Florian Makoto Gruson Head of Global Sales & Distribution Opening of the conference; reflection on key theme; agenda of the day yes
09:30 - 10:00 S3, room: Europe Opening Keynote Thomas Blunck CEO Reinsurance Expectation towards Munich Re’s sales community, view of the Board of Management yes
10:00 - 11:00 S3, room: Europe Panel discussion “Insights from various markets” Moderator: Florian Makoto Gruson Panellists: Ajeet Phatak CME, Tokyo Philip Schoyerer CME, Germany Kerri Hamm CME, MRUS Insights from Client Executives on the impact of the hard market, the opportunities and challenges faced by insurers, and the strategies going forward yes
11:00 - 11:30 Catering zone S3/-1 Networking coffee
11:30 - 12:30 S3, room: Europe Hard market tactics Moderator: Sebastian Lemke Head of Sales Excellence Development Speakers: Leo De Donno Director MR Madrid Peter Fiechter Competiva Interactive session on negotiation tactics and typical push-backs yes
12:30 - 13:30 Catering zone S3/-1 Networking lunch
13:45 - 14:30 S3, room: Europe Must win battles P&C Moderator: Pia Steinberger Senior Consultant, Global Sales and Distribution Speakers: PeiQi Lee Senior Underwriter Bärbel Mohr Senior Underwriter Cyrus Delarami Head of section Topics which should be taken up in the coming renewal season yes
14:30 - 14:45 S3, room: Europe Introduction to the Breakout on Client Centricity Overview on topics, presenters introduction to the breakout session
14:45 - 15:15 Catering zone S3/-1 Networking coffee
15:15 - 16:00 S3, rooms Breakout session “Client Centricity" Presentation and Q&A Session from the various departments:
Africa Alexander Lay Head of DAA2 Digital Solutions NL (DAA2)
America Daniela Frömmel Head of Contingency at Specialty Re Specialty Re
Asia Christine Prendergast Head of Claims Theresia Lochner Head of Dept. Claims Claims
Europe Alex Wettemann Head of F&C F&C
16:00 - 16:30 Catering zone S3/-1 Networking coffee
16:30 - 17:30 S3, room: Europe Latest updates from Sales Excellence Sebastian Lemke Head of Sales Excellence Development SI1.3 to share an overview of the latest changes in our offering; detailed look into Future of Sales
18:00 – 22:00 Main building Inner courtyard Summer “Wies’n” at 10:00 p.m. we start the “after Wies’n Clubbing” at the Munich’s
Agenda – Wednesday, 12 July 2023
Time Venue Session Topic Description of the session Hybrid
09:00 - 09:10 S3, room: Europe Welcome back Florian Makoto Gruson Brief introduction to the agenda of the day yes
09:10 - 09:50 S3, room: Europe Macroeconomics Richard Hewitt Head of Business Intelligence at Guy Carpenter Current market environment, particular challenges, points to watch yes
09:50 - 10:10 S3, room: Europe ESG business opportunities Salman Siddiqui Senior Director, Insurance Practice Lead Europe and Africa at Moody’s Analytics Paul McCarney Senior Director Insurance Product Strategy at Moody’s Analytics Moody’s ESG Scoring and Analytics offering yes
10:10 – 10:40 S3, room: Europe Panel discussion on "ESG – operational integration" Moderator: Christa Schwimmer CME, Global Clients Panellists: Simon Tighe Group Head of Investments, Treasury & Credit Risk at Chaucer Group Salman Siddiqui, Paul McCarney Moody’s Analytics Initial observations since implication of ESG Scoring, impact on risk selection and portfolio steering and challenges associated yes
10:40 – 11:15 Catering zone S3/-1 Networking Coffee
11:15 – 12:15 S3, room: Europe Panel discussion on "New revenue models" Moderator: Joachim Mathe Managing Director GCU Panellists: Stephen Walker Senior Project Manager, Munich Mayank Joshi Regional Manager Digital, Mumbai Scott Reeves Head of New Markets, Sydney How to lay the foundation for successful future revenues? Introduction to and discussion on different strategies yes
12:15 - 13:30 Catering zone S3/-1 Networking lunch
13:30 - 14:00 S3, room: Europe Close to the core – introduction to market fair Products and services closely related to our core business – introduction to the market fair
14:00 - 15:00 Africa America Asia Copenhagen Europe Istanbul Osaka Market fair - products & services Speakers: various Cyber Sales Kit, room: Africa Improvex, room: America Realytix Zero, room: Asia RMP, room: Copenhagen GCU, room: Europe Digital Solutions for L&H, room: Istanbul F&C Platform, room: Osaka
15:00 - 15:30 Catering zone S3/-1 Networking coffee
15:30 - 16:25 S3, room: Europe Share2win pitches Hosts: Natalie Pakkiri CME, South Africa Reinhard Paul CME, CEE Promising and/or successful business initiatives from our community for out community yes
16:25 - 16:45 S3, room: Europe Voting / Award Ceremony Your vote counts yes
16:45 - 17:00 S3, room: Europe Wrap up and farewell yes