Hartford Steam Boiler A Munich Re company
UK and Ireland
© HSB Engineering Insurance Limited

HSB Claims.
Reliably human.

Providing empathy, compassion, and expertise to our customers when they need it

Contact us
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    Behind every claim is someone’s story.

    Our team of experts approach every claim with human empathy, respect, and best-in-class customer service. We are deeply committed to supporting policyholders during some of life's most challenging moments — acting with speed and transparency to keep them informed so they can return to normal as quickly as humanly possible.

    See how HSB Claims delivers on support that is reliably human, when it matters the most.

    We put
    people first.

    Our experienced claims experts add the human touch when guiding customers through every step of the claims journey, from start to resolution.

    We lead
    with empathy.

    Our customers often reach out on one of the worst days of their lives, and we meet that vulnerable moment with the utmost care, approaching each new claim with thoughtful care.

    Speed and transparency
    are paramount.

    In an increasingly automated world, true efficiency is powered by people. We act quickly and communicate with clarity, combining personal service with online visibility.

    Human at heart.
    Experts in action.

    Our team of in-house experts work right alongside us, applying unmatched expertise to each claim to help us provide the best customer service experience possible.

    Meet a few members of our Claims Team.

    What does it mean to be reliably human? It’s so much more than a catch phrase — it’s our way of doing business. We ensure policyholders feel heard and informed with every interaction. We work with them to find coverage and provide clarity in every situation, because people truly are our top priority. 

    Ashlynn

    Dave

    Elly

    Emma

    Mia

    HSB Claims in action

    More than just paperwork, insurance exists to help people. When a policyholder has a claim, we understand the importance of delivering a positive experience and fast resolution.
    Learn more