Claims Service
We’re committed to providing a superior customer experience through our specialist claims service
With considerable knowledge, experience and claims expertise within our chosen markets, our in-house claims specialists can be counted on to deliver a first-class service and provide expert claims management.
As well as providing direct policy coverage through brokers and managing general agents, we also work with other insurers as a specialist reinsurance company; working in partnership with them to provide specialist engineering and technology coverage to their customers.
Claims service: Our commitments
- We immediately acknowledge every claim, so customers know we've got it
- We provide customers with the name and contact details of a dedicated Claims Specialist who will provide their assistance
- Our claims team treat our customers like we all wish to be treated: in a fair, professional and courteous manner
- We provide a specialist service, responsive to our customers’ individual circumstances and requirements
- We believe in fair settlement and prompt payment
How to report a claim
To report a claim, please refer to your policy wording documentation for guidance. Alternatively, you can contact us via the following:
Email us:
new.loss@hsbeil.com
Complete our:
Contact form
Call us:
Tel (UK): 0330 100 3432
Tel (ROI): +1800 812 363
Write to us:
Claims Department
HSB
Chancery Place
50 Brown Street
Manchester
M2 2JT