HSB Personal Cyber
Our embedded cyber incident response helpline and insurance for individuals and families
properties.trackTitle
properties.trackSubtitle
Consumer research shows:
43%
of respondents have either been personally affected or know someone affected by cybercrime.†
70%
of respondents say they, or someone they know, who has been affected by cybercrime experienced a financial impact.†
Just 15%
of respondents believe their households are "very well protected" from online cyber risks.†
How HSB can help
Our personal cyber solution can add real value: enhancing customer trust with comprehensive cyber protection and proactive education, differentiating in an increasingly competitive market, delivering real every day value and not just occasional benefits, supporting customers when they need it most; in moments of cyber vulnerability.
Our seven sections of cyber protection
Cyber incident response helpline
Dedicated, unlimited (with no excess) support 24/7, 363 days a year†† from cyber security specialists who will provide assistance in responding to any suspected or actual cyber event.
Cover includes:
- Technical assistance to investigate computer systems
- Incident containment to stop a data breach from spreading
- Impact mitigation to limit any damage and protect systems in the future
- Ongoing support through recovery and resolution
Cyber crime
Cyber bullying and online harassment
Cyber online liability
Protection against financial loss caused by scams, fraud, ransomware and unauthorised use of personal accounts or connected devices, including emerging risks such as cryptocurrency theft. Supports individuals in recovering losses and demonstrating fraudulent activity.
Cover includes:
- Social engineering and fraud
- Utility hacking
- Cyber ransom
- Theft of cryptocurrency or digital assets
Provides practical, emotional and financial support for victims of online abuse, including reputation repair, monitoring tools and counselling. Helps individuals manage the wider impact of sustained digital harassment.
Cover includes:
- Online privacy and reputation
- Monitoring costs
- Compensation for lost wages and expenses
Covers legal liability where an individual unintentionally causes harm online, including privacy breaches, virus transmission or reputational damage. Includes defence costs and damages.
- Cover includes:
- Data privacy breach
- Computer virus transmission
- Online reputation damage
Identity theft
System restoration and support
Social media account takeover
End to end support to restore identity following fraud, including legal assistance, credit repair and reimbursement of associated costs. Helps customers regain control and protect against further misuse.
Cover includes:
- Expense reimbursement
- Identity restoration
- Defence costs
- Lost wages
Covers the repair, restoration or replacement of home systems and connected technology following a cyber event, including data recovery and virus removal. Helps households return to normal as quickly as possible.
Cover includes:
- Home system restoration
- Computer virus removal
- Cyber attack affecting connected vehicle
Support following unauthorised access to personal or social media accounts, including help to regain control and secure accounts. Can also cover loss of income where access disruption impacts online earnings.
Cover includes:
- Lost social media income
HSB Personal Cyber in action
About us
Delegated authority/
reinsurance solutions
Specialists in providing reinsurance, and embedded insurance and inspection solutions to our partners
UK-based arm of
HSB Group
The equipment breakdown insurance and inspection market leader since 1866.
Part of
Munich Re
A world leader in risk solutions, consistent risk management, and financial stability.
Rated A++ (Superior) by
A.M. Best Company
Financially strong and stable.
Member of the Institute
of Customer Service
Demonstrating our commitment to continually improving customer service performance and professionalism.