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HSB Identity Recovery Insurance

Insurers and Managing General Agents

Focused on providing our trading partners with innovative, comprehensive cyber solutions for your personal lines propositions.

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    Identity theft can have costly and harmful repercussions

    People whose identities are stolen can spend months, even years, and thousands of pounds dealing with the fallout of identity (ID) theft and fraud. Yet, many victims don’t even know where to start, or understand what it takes to restore their credit to pre-theft status and safeguard their name.

    Consumer research shows:

    1/3

    Over a third of consumers are unsure or wouldn’t know how to respond if their identity was stolen.†

    40%

    of respondents were either personally affected or know someone affected by identity theft.†

    31%

    of those affected by identity theft were financially impacted (25% of those by over £1,000).†

    What is HSB Identity Recovery Insurance?

    As a leading specialist provider of engineering and technology insurance, our identity recovery insurance is designed to provide help for individuals to respond to identity theft.

    The cover combines identity theft insurance with services that help victims restore their credit history and identity records to pre-theft status. Not limited to out-of-pocket expenses, we can go beyond credit to detect ID fraud that wouldn't show up in credit-related data.

    Who is the cover for?

    Our identity recovery insurance is aimed at individuals and their family members living at the same address.

    Highlights of our cover

    HSB’s Identity Recovery Insurance has two sections of cover:

    Case management services

    It can be difficult for individuals to reach or work with the correct persons in credit monitoring bureaus, financial institutions, and at creditors, including credit card companies. With HSB’s Identity Recovery insurance, confirmed identity theft claimants are referred to a case manager who can provide professional assistance and guide them through the process to correct their credit history or identity records.

    Expense reimbursement

    Identity theft can not only be worying for victims but also costly. With HSB’s Identity Recovery Insurance, we cover the reimbursement of reasonable costs and expenses incurred by the insured in the resolution of identity theft.

    HSB is committed to providing a superior customer experience through our specialist claims service.
    HSB Claims Team

    Delegated authority/
    reinsurance solutions

    Specialists in providing reinsurance, and embedded insurance and inspection solutions to our partners

    UK-based arm of
    HSB Group

    The equipment breakdown insurance and inspection market leader since 1866.

    Part of
    Munich Re

    A world leader in risk solutions, consistent risk management, and financial stability.

    Rated A++ (Superior) by
    A.M. Best Company

    Financially strong and stable.

    Member of the Institute
    of Customer Service

    Demonstrating our commitment to continually improving customer service performance and professionalism.

    Our identity recovery insurance product is for consumers and is offered through other Insurers and Managing General Agents. It’s designed to be embedded as a cover section within other personal lines insurance products, such as home insurance and personal cyber insurance.

    Contact us

    We can provide our partners with innovative, all-encompassing cyber solutions. If you’re looking to provide specialist cover as part of your commercial or personal lines propositions, contact our team.
    † HSB identity recovery insurance consumer research conducted in November 2023 with 664 respondents.