Claims management following natural catastrophes

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Claims management following natural catastrophes


The recent unprecedented accumulation of major natural catastrophes in various parts of the world has underscored the key role of the insurance industry in enabling societies to cope with and rebound from major losses. At the same time, the enormous strain such events can place on insurers and reinsurers has become clearer than ever.

“Claims management following natural catastrophes” looks at major natural disasters in the recent past and seeks to draw conclusions that can help the insurance community in further enhancing its preparedness and claims management capabilities.


Events examined include Hurricane Katrina, the Tohoku, Christchurch and Chilean earthquakes, the flood in Thailand, thunderstorms US and Superstorm Sandy.


The publication also highlights the importance of highly professional contingency planning and provides practical guidelines to help companies develop and refine their own individual plans.

Table of contents

Tasks and challenges following natural catastrophes



  • Earthquake Chile 2010: Maule
  • Earthquakes New Zealand 2010/2011:
  • Darfield and Christchurch
  • Earthquake Japan 2011: Tohoku
  • Interview
  • Mexico’s natural disaster fund – Insights from the leading loss adjuster



  • Thailand 2011: Flood in central Thailand
  • Interview
  • The Insurance Council of Australia and its role in natural catastrophe response



  • Hurricane USA 2005: Katrina
  • Thunderstorms and tornados USA 2011: Eastern United States
  • Storm USA 2012: Sandy


Lessons from recent natural catastrophes


Nat cat contingency plans


To obtain the print version of the publication Claims management following natural catastrophes, please contact your Client Manager. Clients with access to our client portal can download the digital version of the publication at » connect.munichre.


Copies are available at a nominal fee of €100 at » Touch Publications.

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This publication is available exclusively to Munich Re clients. Please contact your Client Manager.