Balancing the promise and peril of AI in insurance:
An interview with Michael von Gablenz
Balancing the promise and peril of AI in insurance: An interview with Michael von Gablenz
© Nicolas Herrbach
Artificial intelligence (AI) and generative AI (GenAI) are no longer niche tools — they are reshaping industries across the globe. In insurance, these technologies offer opportunities for innovation but also create new categories of risk. To understand both the promise and the peril, we spoke with Michael von Gablenz, an expert at Munich Re Specialty, who has been working at the forefront of AI risk and insurance solutions since 2018.

Michael, AI and GenAI are everywhere right now. How do you see them changing the insurance industry?

Michael von Gablenz: We’re witnessing one of the most significant transformations in decades. AI has the potential to make insurers more efficient and responsive - from faster underwriting to smarter claims management and even entirely new insurance products. At the same time, these tools create risks we can’t ignore. Errors in AI systems can lead to costly financial losses, reputational harm, or, in safety-critical industries like healthcare, even bodily harm.

What kind of risks are you referring to?

Michael von Gablenz: The risks range from data privacy breaches and intellectual property challenges to misclassifications and system failures. Traditional insurance policies don’t always address these exposures. For example, if an AI-driven underwriting model makes a flawed decision or a generative AI tool produces content that infringes on copyrights, companies may find themselves unprotected. That’s why governance and tailored risk-transfer solutions are so important.

You have been conducting research with partners like Oxford and Stanford. What have you learned?

Michael von Gablenz: We’ve focused on three key areas:

  • IP infringement mitigation: Our research shows that prompt-engineering techniques can reduce the similarity between generated images and training data, helping to lower infringement risks.
  • Aggregated model risks: When multiple machine learning models interact, their errors can compound. We’ve quantified how correlations in algorithms or training data can amplify systemic failures.
  • Risk assessment of machine learning algorithms: By applying conformal prediction, we can statistically bound the failure probability of predictive models, including multi-class classification algorithms, in high-stakes domains such as healthcare and engineering. This approach is model- and data-distribution agnostic, simple to implement, and provides reliable prediction intervals that help mitigate misclassification risk in practical use cases.

Each of these findings helps us design underwriting and risk quantification methods to appropriately cover new risks emerging from AI and GenAI.

Research is valuable, but many leaders want to know: how do you turn those insights into action?

Michael von Gablenz
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That’s the crucial step. We’re translating research into tools and guidance for insurers and their clients, as well as use the research findings in developing our own pricing, underwriting, and accumulation controls for insuring AI and GenAI risks.
Michael von Gablenz
Head of Insure AI

Interestingly, while 74% of companies we surveyed are already using AI, about 60% of CEOs remain hesitant to invest further because of liability and ROI concerns. That hesitation is healthy - but it shouldn’t stop innovation. With the right safeguards and risk transfer solutions, companies can embrace AI with confidence. This is where our applied tools come in. At Munich Re Specialty, we’re actively putting research into practice by:

These applications allow clients to innovate with AI while managing the risks in real time.

You’ve been insuring AI risks since 2018. What’s different about this moment?

Michael von Gablenz: The scale and pace of adoption. In 2018, only a few firms were experimenting with AI in critical functions. Today, it has become more mainstream, and the stakes are much higher. As more essential processes are delegated to AI, the potential for systemic risk grows - but so does the opportunity to innovate. 

If you had one piece of advice for business leaders, what would it be?

Michael von Gablenz: Don’t think of AI as just a technology challenge. Think of it as a risk management challenge. The organizations that will thrive are those that pair innovation with risk management - applying the same rigor to AI that they apply to financial controls or compliance. Do that, and AI becomes not just manageable, but transformative.

Munich Re family of companies have been at the forefront of insuring emerging technologies for decades. Our dedicated Insure AI team has been underwriting AI performance risks since 2018, drawing on deep expertise in statistics, mathematics, and advanced modeling. By combining rigorous research with practical industry experience, we help clients and partners worldwide navigate the uncertainties of AI adoption - designing innovative risk-transfer solutions that enable businesses to seize opportunity while managing exposure.

Experts

Michael von Gablenz
Michael von Gablenz
Head of Insure AI
Palo Alto
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