Customer Satisfaction Survey Results 2022

Every year, at Munich Re HealthTech, we conduct a customer satisfaction survey. We always listen carefully to our valued customers to continuously develop our products and services and to offer added value.

Customer Service Net Promoter Score

Software Solutions Net Promoter Score

Overall Customer Satisfaction

46

Our seasoned professionals offer our customers exceptional professional services and sup-port capabilities, also recognized by Celent, the leading analyst and consulting agency, for the third consecutive time.

29

Our in-depth knowledge and expertise in health insurance ensure that our state-of-the-art software solutions meet our customers' needs today and into the future.

8.0

Our mission is to enable insurers to innovate their health business, offer best-of-breed ser-vices, and achieve their business aspirations. We are very pleased that our customers are highly satisfied overall with our people and innovative solutions.

Technical Knowledge

Quality

8.6

on a scale of 10

Our technical expertise and know-how enable our customers to accelerate the time-to-market of their products, enhance their customer experience and improve their ability to customize and innovate.

8.0

on a scale of 10

We aim to continuously develop ourselves and our products with attention to detail and quality. We are glad that our customers are highly satisfied with the quality offered and the product improvements we perform yearly.

Thank you!

MR HealthTech

At Munich Re HealthTech, we consider our Customer Satisfaction Survey essential in improv-ing our solutions and services. I would like to thank all our customers for participating in the survey and for the very positive scores they gave us. The comments and suggestions we re-ceive help us become better. We are heading into 2023, highly motivated and dedicated to working harder to provide our customers with a competitive advantage in their markets.

Gerry Raftopoulos

Munich Re HealthTech

CEO

I would like to thank all our customers who completed our 2022 customer satisfaction survey. Our yearly survey is a great opportunity to enable us to initiate strategies that improve our ser-vice offering and shape our product roadmap. Our aim is to listen genuinely to your positive or negative feedback and improve our service's quality. All Munich Re HealthTech teams will al-ways align with our values to ensure that we deliver extraordinary service to each of you.

Bilal Ramadan

Munich Re HealthTech

CDO

Our Support Services team always works closely with our customers, with whom we have built strong and trustworthy partnerships. The focus of our highly experienced group of service desk team, subject matter experts, and technical team is on providing fast and efficient sup-port. A big thank you to each one of you for your valuable feedback in our annual customer satisfaction survey. Your comments and positive feedback give us insights and the motivation to improve our services further and offer you the best customer experience!

Evgenia Dimou

Munich Re HealtTech

Support & Customers Operations Director