National Customer Service Week 2021

4-8 October

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    We celebrating the annual campaign; a week-long opportunity to raise awareness of customer service and the vital role it plays in successful business practice and the growth of the economy.

    Monday's theme:

    The Changing World of Work

    Tuesday's theme:

    Celebrate 'Service with Respect Day'

    Wednedsay's theme:

    Essential Customer Service Skills & Capabilities

    Thursday's theme:

    Effective Strategy & Focused Leadership

    Friday's theme:

    Giving your customer service heroes the Recognition they deserve

    At HSB, we regularly call out our ‘Brand Hero’ employees. Here’s their take on what ‘customer experience’ means to them.