National Customer Service Week 2021

4-8 October

We're celebrating the annual campaign; a week-long opportunity to raise awareness of customer service and the vital role it plays in successful business practice and the growth of the economy.

Monday's theme:

The Changing World of Work

Tuesday's theme:

Celebrate 'Service with Respect Day'

Wednedsay's theme:

Essential Customer Service Skills & Capabilities

Thursday's theme:

Effective Strategy & Focused Leadership

Friday's theme:

Giving your customer service heroes the Recognition they deserve

At HSB, we regularly call out our ‘Brand Hero’ employees. Here’s their take on what ‘customer experience’ means to them.