National Customer Service Week 2021
We celebrating the annual campaign; a week-long opportunity to raise awareness of customer service and the vital role it plays in successful business practice and the growth of the economy.
The Changing World of Work
Celebrate 'Service with Respect Day'
Essential Customer Service Skills & Capabilities
Effective Strategy & Focused Leadership
Giving your customer service heroes the Recognition they deserve
At HSB, we regularly call out our ‘Brand Hero’ employees. Here’s their take on what ‘customer experience’ means to them.