Claims managers deliver on our promise
Are you looking to make a difference and challenge yourself? Managing claims is about more than settling. It’s laying the groundwork for rebuilding after disaster strikes.
Claims managers settle claims and ensure the adequacy of catastrophe loss reserve
After a risk realises, claims managers stand at the focal point of proceedings, balancing a wide range of diverse tasks – and, more importantly, needs. They not only assess the scope and complexity of claims but also determine our legal obligation to indemnify a claim. Analysing policy wording and coverage, they work closely with our underwriters, client managers and lawyers around the world. Inspecting causes, estimating loss with the help of loss adjusters and experts in the field and on-site loss inspections are also all in a full day’s work.
As excellent negotiators, communicators – and occasionally, mediators – claim managers discuss cover and liability issues directly with the primary-insurance client. Coordinating the interest of all parties within the scope of coverage and principle can put claims managers in a position where they lend strategic support to the clients’ negotiations with injured parties.
One of the core functions of our claims managers is to protect our balance sheet. This includes exploring potential loss-minimization measures that benefit all concerned. They estimate our exposure and set up reasonable and adequate reserve in catastrophe events.
What we look for in claims managers
Meet our people
Donna: Negotiator, researcher, investigator, communicator, strategist and decision-maker: Managing claims in reinsurance is a balancing act
Donna’s desk is always packed with outliers and large complex claims. To manage them successfully, she is constantly expanding her know-how in areas like insurance, engineering, power plant construction, or legal. In complex cases, Donna is in the lead and, at times, takes on the role of a project manager to control progress and allocate resources. Depending on the claim, her responsibilities are comparable to those of a C-level executive in a mid-size company.
Serving in a leadership role, Donna’s works hand in hand with underwriters, client managers, loss adjusters, and lawyers to advise clients on legal and technical issues in reinsurance. Knowledge is power, and every claim helps us understand more about the risks we take on – Donna contributes to expanding our knowledge and continuously passes on her claims experience to the global team.
At Munich Re, there are top experts all around you. To solve risk accumulation and automatic NatCat quotation, geographers and underwriters work on risk maps. IT architects use remote sensing, image processing, big data and AI to improve loss assessment and claims efficiency.