HSB BI&I - Customer Service

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Customer Service

Protecting your rights

HSB BI&I is committed to protecting the rights of its customers, through the Code of Consumer Rights and our Accessibility Policy.

Code of Consumer Rights

Read more about your rights as an insurance customer, including the right to be informed fully, to be treated fairly, to timely complaint resolution, and to privacy.

Accessible Customer Service Plan

We strive to provide our products and services in a way that respects the dignity and independence of people with disabilities and meets the accessibility needs of persons with disabilities in a timely manner, for those who do business with us as well as those who are a part of our team.


Are you a broker? Self-rate, bind and issue commercial equipment breakdown policies in less than 5 minutes.

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© The Boiler Inspection and Insurance Company of Canada | La Compagnie d’Inspection et d’Assurance Chaudière et Machinerie du Canada.
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This publication is available exclusively to Munich Re clients. Please contact your Client Manager.