Claim Service

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Specialized claim experience with value

Hartford Steam Boiler (HSB) has long been recognized as the leader in the adjustment of equipment breakdown claims. As HSB’s product offering has been expanded to now include many types of personal and specialty lines insurance, so too has our claims expertise.  The ongoing involvement by HSB Claims in product development to address new risks puts us in a strong position to understand the insureds’ needs and to develop effective claim practices.

Our goal in HSB Claims remains simple - to put the customer back in the position they were in before the loss. To meet that goal and to serve the interest of our customers, HSB Claims relies on its Claims Value Proposition, which is based on the following principles:

Customer Experience – delivering a best in class claim experience every time.

Relationship Management – fostering long term partnerships and reinforcing values.

Claims Expertise – exhibiting expert skills in claims adjudication and product knowledge.


HSB Claims has differentiated itself by setting the standard in claims excellence for more than 150 years. The reputation and credibility HSB Claims has earned through the years can be counted on to deliver exceptional service and provide expert claims management – every customer, every claim, every time.


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