Hartford Steam Boiler Announces Help Desk for Homes

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Hartford Steam Boiler Announces Help Desk for Homes

Specialty Insurer Partners with Sutherland to Provide Tech Support for Homeowners

The Hartford Steam Boiler Inspection and Insurance Company (HSB), part of Munich Re, announced today it is offering technical support services for homeowners through a partnership with Sutherland Global Services (Sutherland), a leading provider of business process outsourcing. The services are available as part of MyHomeWorks™, a home management online service suite offered with HSB's Home Systems Protection insurance program.

“Consumer electronics are increasingly complex and interconnected so many homeowners run into problems they can’t fix on their own,” said Liz DeVito, vice president of HSB. “Homeowners need solutions when things go wrong and help with connecting technology to make it work together.”

The home “help desk” service provides a single support source for a wide-range of technology issues. These include Internet connectivity problems, virus removal, setting up parental controls, synching smart televisions to other devices and resolving computer errors. Supported technology includes home digital gear such as personal computers and peripherals, laptops, tablets, routers and modems, smartphones and game consoles.

“Our goal is to help homeowners get fast, affordable tech support right over the phone so they can relax and get more mileage out of all their electronics,” DeVito added.

HSB selected Sutherland because their service is available 365 days a year, including weekends and holidays, and is managed end-to-end to ensure homeowners have a consistent high quality service experience.

Note for the editorial staff:

For further questions please contact

Media Relations, HSB, Dennis Milewski
Tel.: +1 (860) 722-5567

Media Relations, Munich Reinsurance America, Terese Rosenthal
Tel.: +1 (609)  243-4339

About HSB

Hartford Steam Boiler (HSB), a member of Munich Re’s Risk Solutions family since 2009, is a leading engineering and technical risk insurer providing equipment breakdown insurance products, other specialty coverages, and related inspection services and engineering consulting. Founded in 1866, HSB's difference is grounded in extensive technical knowledge with over 50 percent of its staff engineers, inspectors and technical personnel around the globe. We leverage our knowledge to anticipate future risks and develop a range of specialized solutions that enable our clients to build deeper and more profitable customer relationships.  HSB holds A.M. Best Company’s highest financial rating, A++ (Superior).  www.hsb.com.

About Munich Re

In the U.S., Munich Re provides access to a full range of property and casualty reinsurance and specialty insurance products through Munich Reinsurance America, Inc., American Modern Insurance Group and Hartford Steam Boiler Group. Munich Re stands for exceptional solution-based expertise, consistent risk management, financial stability and client proximity. This is how Munich Re creates value for clients, shareholders and staff. In the financial year 2012, the Group – which combines primary insurance and reinsurance under one roof – achieved a profit of €3.2bn on premium income of around €52bn. It operates in all lines of insurance, with around 45,000 employees throughout the world. With premium income of around €28bn from reinsurance alone, it is one of the world’s leading reinsurers. Especially when clients require solutions for complex risks, Munich Re is a much sought-after risk carrier. Its primary insurance operations are concentrated mainly in the ERGO Insurance Group, one of the major insurance groups in Germany and Europe. ERGO is represented in over 30 countries worldwide and offers a comprehensive range of insurances, provision products and services. In 2012, ERGO posted premium income of €19bn. In international healthcare business, Munich Re pools its insurance and reinsurance operations, as well as related services, under the Munich Health brand. Munich Re’s global investments amounting to €214bn are managed by MEAG, which also makes its competence available to private and institutional investors outside the Group.

Hartford, Connecticut, March 19, 2014

The Hartford Steam Boiler Inspection and Insurance Company
One State Street
P.O. Box 5024
Hartford, Connecticut 06102-5024
United States

Munich Reinsurance America, Inc.
555 College Road East
Princeton, New Jersey 08543-5241
United States

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