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Survey: One in Three Americans Hacked in the Past Year
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HSB Cyber Survey Shows Young Adults Biggest Targets, but All Ages Face Cyber Attacks
More than one-third of U.S. consumers experienced a computer
virus, hacking incident or other cyber attack in the past 12
months, a survey by Zogby Analytics for The Hartford Steam Boiler
Inspection and Insurance Company (HSB) reported today, and young
adults 18-24 were the most likely victims.
The nationwide survey also found that victims of cyber crimes
almost always spent money to recover from the attack, primarily to
restore data and purchase software. In 23 percent of the cases,
people spent between $1,000 and $5,000 per incident, while 56
percent spent less than $500.
“Consumers rely on smartphones, personal
computers and tablets for virtually every aspect of their
lives,” said Timothy Zeilman, vice
president and counsel for HSB, part of Munich Re.
“Their personal information is stored
online and increasingly their home systems are connected to the
Internet. The threat to cyber security for individuals and families
is significant and growing.”
The top two concerns among consumers were potential
cyber-attacks (66 percent
“somewhat” or
“very” concerned)
and online fraud (62 percent).
Of the 37 percent of respondents who reported a cyber attack,
almost half (42 percent) were in the 18-24 age group, compared with
34 percent of people ages 55-69 and 22 percent age 70 plus. The
most common type of damage was a computer virus or other unwanted
software (69 percent).
Online fraud leading to theft of money or property was
experienced by 18 percent of those surveyed. Younger people were
the biggest targets, with 26 percent of victims ages 18-29,
compared with 11 percent ages 65 and older. Despite the results,
approximately 45 percent of those age 50 and older were very
concerned about online fraud, compared with only 37 percent of
those ages 18-29.
A cyber extortion threat or demand was experienced by 11 percent
of respondents and 71 percent of the incidents involved demands for
money to unlock fraudulently encrypted data. More than half of
those affected (53 percent) refused to pay, although some paid
multiple times — 15 percent of them four or
more times.
HSB offers a range of insurance products and services that
addresses the risks to consumers and businesses regarding identity
theft, data breach and cyber attacks.
Note for the editorial staff:
For further questions please contact
Media Relations, HSB, Dennis Milewski
Tel.: +1 (860) 722-5567
Survey Methodology
Zogby Analytics was commissioned by Hartford Steam Boiler (HSB) to
conduct an online survey of 1,500 adults in the United States.
Based on a confidence interval of 95 percent, the margin for error
is plus or minus 2.6 percentage points, meaning all other things
being equal, the identical survey repeated will have results within
the margin of error 95 times out of 100.
Hartford Steam Boiler (HSB), a member of Munich
Re’s Risk Solutions family since 2009, is a
leading specialty insurer providing equipment breakdown, other
specialty coverages, inspection services and engineering-based risk
management that set the standard for excellence worldwide. We focus
on clients and partner with them to craft inventive insurance and
service solutions to cover existing and emerging risks posed by
technological change. Today, as throughout our 150 year history,
our mission is to use our engineering knowledge and insights to
help clients prevent loss, advance sustainable use of energy
resources and build deeper relationships that benefit business,
industry, public institutions and consumers. HSB holds A.M. Best
Company’s highest financial rating, A++
(Superior). For more information,
visit www.hsb.com and
connect on LinkedIn,
Twitter and Facebook.
Zogby Analytics is an international research
firm, providing clients with information and knowledge critical for
making informed strategic decisions since 1984. The firm conducts
multi-phased opinion research with state-of-the-art opinion
research capabilities and objective analysis and consultation for
banking and financial services institutions, insurance companies,
hospitals and medical centers, retailers and developers, religious
institutions, cultural organizations, colleges and universities, IT
companies and federal agencies.
Munich Re stands for exceptional solution-based
expertise, consistent risk management, financial stability and
client proximity. This is how Munich Re creates value for clients,
shareholders and staff. In the financial year 2015, the Group
– which combines primary insurance and
reinsurance under one roof – achieved a
profit of €3.1bn on premium income of over
€50bn. It operates in all lines of
insurance, with over 43,000 employees throughout the world. With
premium income of around €28bn from
reinsurance alone, it is one of the world’s
leading reinsurers. Especially when clients require solutions for
complex risks, Munich Re is a much sought-after risk carrier. Its
primary insurance operations are concentrated mainly in the ERGO
Insurance Group, one of the leading insurance groups in Germany and
Europe. ERGO is represented in over 30 countries worldwide and
offers a comprehensive range of insurances, provision products and
services. In 2015, ERGO posted premium income of
€17.9bn. In international healthcare
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as well as related services, under the Munich Health brand. Munich
Re’s global investments (excluding
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Hartford, Connecticut, September 13, 2016
The Hartford Steam Boiler Inspection and Insurance Company
One State Street
P.O. Box 5024
Hartford, Connecticut 06102-5024
United States
www.hsb.com
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