HSB Adds Technical Help Desk Service to its Cyber Insurance for Smaller Businesses

Normal view (turn off text only mode)
You are here:

Press Releases

HSB Adds Technical Help Desk Service to its Cyber Insurance for Smaller Businesses

Technicians Help Remove Viruses and Fix Software Issues for HSB CyberOne™ Customers

The Internet can connect even the smallest business to data networks and computer systems around the world. This access also exposes a company to hackers, viruses and other cyber attacks, and makes their business vulnerable to computer problems that can shut down their operations.

In response, The Hartford Steam Boiler Inspection and Insurance Company (HSB), part of Munich Re, has added a technical help desk service to its CyberOne™ insurance product, which is designed to help small to mid-size businesses recover from computer attacks.

“With cyber attacks increasing, it’s getting harder for a business to respond,” said Timothy Zeilman, HSB vice president and counsel. “Many computer viruses, however, don’t rise to the level of a major cyber attack. Often, the owners of smaller businesses don’t know how to react to a nuisance virus or computer hacks and software glitches that slow down their computer systems.”

HSB’s new TechQ support service is included with HSB CyberOne™ insurance and provides help for a range of technology issues, from virus removal to Internet connectivity problems, or even setting up a new wireless network. HSB CyberOne™ customers can access IT professionals to diagnose a problem by telephone, online chat and using remote control tools.

Many of TechQ’s services are offered at no additional charge, although a host of services per incident or by subscription are available if more in-depth help is needed. There is no charge for the initial diagnosis and customers are free to perform or purchase any additional services wherever they choose.

HSB CyberOne™ insurance helps smaller businesses respond to computer attacks, including coverage for recovery costs for damage to data and systems, the interruption of business operations, and defense costs for legal actions that may result from customers, vendors and others. The cyber coverage also includes public relations expenses to help protect a business’s reputation.

Note for the editorial staff:

For further questions please contact

Media Relations, HSB, Dennis Milewski
Tel.: +1 (860) 722-5567

Media Relations, Munich Reinsurance America, Terese Rosenthal
Tel.: +1 (609)  243-4339

About HSB

Hartford Steam Boiler (HSB), a member of Munich Re’s Risk Solutions family since 2009, is a leading engineering and technical risk insurer providing equipment breakdown insurance products, other specialty coverages, and related inspection services and engineering consulting. Founded in 1866, HSB's difference is grounded in extensive technical knowledge with over 50 percent of its staff engineers, inspectors and technical personnel around the globe. We leverage our knowledge to anticipate future risks and develop a range of specialized solutions that enable our clients to build deeper and more profitable customer relationships.  HSB holds A.M. Best Company’s highest financial rating, A++ (Superior).  www.hsb.com.

About Munich Re

In the U.S., Munich Re provides access to a full range of property and casualty reinsurance and specialty insurance products through Munich Reinsurance America, Inc., American Modern Insurance Group and Hartford Steam Boiler Group. Munich Re stands for exceptional solution-based expertise, consistent risk management, financial stability and client proximity. This is how Munich Re creates value for clients, shareholders and staff. In the financial year 2012, the Group – which combines primary insurance and reinsurance under one roof – achieved a profit of €3.2bn on premium income of around €52bn. It operates in all lines of insurance, with around 45,000 employees throughout the world. With premium income of around €28bn from reinsurance alone, it is one of the world’s leading reinsurers. Especially when clients require solutions for complex risks, Munich Re is a much sought-after risk carrier. Its primary insurance operations are concentrated mainly in the ERGO Insurance Group, one of the major insurance groups in Germany and Europe. ERGO is represented in over 30 countries worldwide and offers a comprehensive range of insurances, provision products and services. In 2012, ERGO posted premium income of €19bn. In international healthcare business, Munich Re pools its insurance and reinsurance operations, as well as related services, under the Munich Health brand. Munich Re’s global investments amounting to €214bn are managed by MEAG, which also makes its competence available to private and institutional investors outside the Group.

Hartford, Connecticut, September 14, 2014

The Hartford Steam Boiler Inspection and Insurance Company
One State Street
P.O. Box 5024
Hartford, Connecticut 06102-5024
United States

Munich Reinsurance America, Inc.
555 College Road East
Princeton, New Jersey 08543-5241
United States

Main Navigation
Service Men

© 2019 The Hartford Steam Boiler Inspection and Insurance Company. All rights reserved. This is intended for informational purposes only and does not modify or invalidate any of the provisions, exclusions, terms or conditions of the policy and endorsements. For specific terms and conditions, please refer to the coverage form.


This publication is available exclusively to Munich Re clients. Please contact your Client Manager.